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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data operations oversight, operational controls, and service delivery within regulated financial services. Proficient in stakeholder engagement, performance monitoring, and compliance with regulatory obligations.
Highest-signal resume keywords
Data Quality ManagementOperational ControlsStakeholder Relationship ManagementAnalytical Problem-SolvingRegulatory Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringTrend AnalysisRoot Cause AnalysisOperational Risk AssessmentService Delivery ManagementGovernance ReportingOperational Change ManagementAutomation InitiativesControl Effectiveness ReviewService Performance Tracking
Soft Skills
Verbal CommunicationWritten CommunicationDecision-MakingProblem-SolvingPrioritization
Certifications & Qualifications
IMCIOC
Industry Keywords
Fund ServicesAsset ServicingFund GovernanceData OperationsRegulated Financial ServicesFund AdministrationTransfer AgencyCustody OperationsInvestment Management OperationsOffshore Service Delivery Models
About the role
Key responsibilities & impact- Support the Associate Director in maintaining effective oversight of Data Operations service delivery across all locations and service providers
- Monitor service performance against agreed KPIs, SLAs and quality standards
- Review management information, trend analysis and performance reporting to identify service risks and improvement opportunities
- Challenge and validate operational performance, ensuring appropriate action plans are implemented where required
- Participate in governance committees, operational review meetings and service oversight forums
- Support periodic reviews of service providers, operating model effectiveness and control environments
- Coordinate between the Associate Director, operational teams and business stakeholders
- Prepare governance packs, oversight reporting and management information for senior management review
- Support stakeholder engagement activities and service review meetings
- Assist with escalations, service concerns and remediation activities
- Contribute to strategic initiatives, business planning and operational change programmes
- Provide analysis and recommendations to support decision-making and prioritisation
- Review control effectiveness across Data Operations activities and enhance oversight frameworks
- Monitor data quality indicators, operational incidents and service exceptions
- Track, escalate and remediate issues, breaches and control weaknesses
- Support root cause analysis and corrective actions
- Maintain oversight documentation, procedures and service review records
- Assess emerging operational risks and recommend mitigating actions
- Identify opportunities to improve oversight processes, reporting and governance arrangements
- Support strategic initiatives, automation opportunities and operational enhancements
- Contribute to performance dashboards and service monitoring capabilities
- Drive best practice adoption across the service oversight framework
- Support compliance with internal policies, regulatory obligations and client requirements
- Assist with audit engagements, regulatory reviews and assurance activities
- Monitor actions arising from audits, risk reviews and governance assessments
- Support operational resilience, business continuity and third-party oversight activities
- Ensure governance reporting accurately reflects service performance, risks and control effectiveness
Requirements
What you’ll need- 5-8 years' experience within fund services, asset servicing, fund governance, data operations or regulated financial services
- Experience leading operational teams within a controlled environment
- Strong understanding of data quality, operational controls and service delivery disciplines
- Knowledge of UK and European fund structures and operational data flows
- Experience managing stakeholder relationships across multiple business functions
- Strong analytical, problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Demonstrated ability to manage competing priorities and deliver results under pressure
- Experience working with offshore service delivery models
- A recognised industry qualification e.g. IMC, IOC
- Knowledge of fund administration, transfer agency, custody and investment management operations
- Experience supporting operational change, automation or transformation initiatives
- Familiarity with operational risk frameworks and regulatory reporting environments
Benefits
Comp & perks- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.