Community Stewards Lead

WBEZ-FM 91.5

. Oversee the initial cohort of Community Stewards and build the systems, training, coaching, and support infrastructure for the stewardship model .

Posted 10/9/2026full-timeChicago • Illinois • United StatesSenior💰 $69,000 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management, including coaching, training, and developing individuals across diverse neighborhoods. Proficient in creating scalable systems and playbooks that enhance community engagement and performance assessment.

Highest-signal resume keywords

Community ManagementCoaching And DevelopmentFacilitation And TrainingPerformance AssessmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Community Program DevelopmentPlaybook CreationDocumentation DevelopmentWorkflow DesignQuantitative And Qualitative Analysis

Soft Skills

Motivational LeadershipAdaptabilityStrong JudgmentInterpersonal Communication

Tools & Technologies

DashboardsReporting Tools

Industry Keywords

Civic EcosystemNeighborhood FamiliarityCommunity StandardsEngagement Strategies

About the role

Key responsibilities & impact

Oversee the initial cohort of Community Stewards and build the systems, training, coaching, and support infrastructure for the stewardship model
Manage, coach, and motivate stewards serving five neighborhood communities
Lead steward interviews, selection, onboarding, ongoing management, performance conversations, and offboarding when necessary
Establish performance expectations, responsibilities, deliverables, and cohort culture
Develop and maintain a stewardship playbook covering onboarding, community building, content, moderation, events, growth, editorial standards, and platform use
Create onboarding guides, FAQs, content calendar templates, event checklists, platform guidance, and other steward resources
Design and facilitate workshops, training sessions, peer learning, and asynchronous support
Organize in-person cohort opportunities, including site visits
Coach neighborhood strategies, community building, content creation, moderation, civic connections, and trusted local information sharing
Track community health and steward performance against growth, retention, and engagement measures
Establish dashboards and reporting tools; compile regular community and program performance assessments
Build feedback loops between stewards, product, marketing, editorial, and external product partners
Document lessons and prepare the stewardship model for expansion into additional Chicago neighborhoods
Lead recruitment and onboarding of additional stewards if expansion is approved

Requirements

What you’ll need

Experience managing, coaching, or developing people, particularly individuals working independently or across multiple locations or communities
Experience building or operating community programs, membership programs, ambassador networks, field organizations, or similar distributed models
Strong facilitation and training skills
Experience developing playbooks, documentation, training programs, workflows, or other systems that make an emerging program more consistent and scalable
Strong understanding of online community management, including moderation, community standards, engagement, disagreement, and misinformation
Experience using quantitative and qualitative information to assess performance, identify problems, and adjust strategy
Ability to coach individuals toward clear goals while adapting support to different neighborhoods, personalities, and community contexts
Strong cross-functional collaboration skills with product, marketing, editorial, and external partners
Comfort working in an early-stage environment where processes, tools, and responsibilities evolve
Strong judgment when navigating sensitive community issues or balancing program consistency with individual neighborhood needs
Familiarity with Chicago's neighborhoods, civic ecosystem, and community organizations strongly preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation
Paid holidays
Life insurance
Disability coverage
Retirement savings
Commuter benefits plan
Equal Opportunity Employer committed to welcoming people from all backgrounds, orientations, and life experiences