WCG Services

General

• Process client and employer financial support claims, ensuring contractual and legislative requirements are met
• Perform quality assurance for claims and invoices processed by Service Provider staff
• Answer staff inquiries regarding claims and administrative questions
• Communicate issues regarding ineligible claims according to established processes
• Provide staff support and guidance on claims processing requirements
• Monitor emerging trends in claims assessment and flag them to the Claims Manager
• Adjust activities according to changing requirements and business needs
• Handle discrepancies appropriately and escalate issues when necessary
• Refer staff to appropriate team members or internal partners
• Identify and manage organizational risks and escalate non-standard, high-risk transactions or activities
• Develop understanding of WCG contracts, guidelines, policies, and processes
• Undertake standard and ad hoc data entry tasks
• Use WCG’s Case Management System and other systems and databases effectively

Explore Claims Processing Specialist at WCG Services. Review requirements and application details.