Director, Commercial Process and GTM Technology

WCG

. Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $106,830 - $166,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce.com governance, product strategy, and commercial process optimization, with a strong focus on integrating technology and data to enhance customer engagement and forecasting. Proven ability to lead cross-functional teams and drive change management initiatives in complex business environments.

Highest-signal resume keywords

Salesforce.com GovernanceCommercial Process OptimizationGong Revenue IntelligenceCross-Functional LeadershipBusiness Process Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce.comLead-to-Cash ProcessesOpportunity ManagementData Quality ManagementWorkflow DesignForecastingProcess DocumentationChange ManagementProduct ManagementContract Lifecycle Management

Soft Skills

Analytical SkillsProblem-Solving SkillsExecutive CommunicationFacilitation SkillsAttention to Detail

Tools & Technologies

GongSalesforce.comCommercial Technology Ecosystem

Certifications & Qualifications

Salesforce CertificationProduct Management CertificationProcess Improvement CertificationChange Management Certification

Industry Keywords

Commercial OperationsRevenue OperationsSales OperationsLife SciencesHealthcare Services

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem
Position Salesforce.com as the foundational commercial platform across the lead-to-cash and customer relationship lifecycle
Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and optimization
Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes
Define the integrated customer-engagement operating model using Gong and other relevant tools
Advance opportunity management by aligning Salesforce.com and Gong workflows, data, and user practices
Partner with Commercial and Finance leadership to strengthen forecasting processes and leverage Gong forecasting capabilities
Collaborate with Legal to improve contract lifecycle management visibility, workflow alignment, status transparency, and data continuity
Identify and resolve process, data, integration, and workflow gaps across the commercial technology ecosystem
Establish governance forums and decision rights for commercial process and technology priorities
Translate business strategy and user needs into process designs, platform requirements, implementation priorities, acceptance criteria, and measurable outcomes
Develop and monitor adoption, data quality, process compliance, pipeline, forecasting, cycle-time, and user-experience measures
Lead change management, stakeholder communication, training strategy, and reinforcement activities
Maintain intake and prioritization for enhancements, defects, integrations, reporting needs, and new capabilities
Partner with technology teams and external providers to ensure scalable, secure, supportable solutions
Serve as a strategic advisor to Commercial leadership
Manage, direct, coordinate, evaluate, train, and assign work to the assigned team and staff
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, information systems, technology, data, life sciences, or a related field required
Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology
Demonstrated experience defining and implementing end-to-end lead-to-cash, opportunity-to-contract, or customer lifecycle processes in a complex, matrixed organization
Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design
Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting
Experience partnering with Legal and business stakeholders on contract lifecycle management processes and technology
Ability to design an integrated commercial operating model across process, data, technology, governance, and user behavior
Proven ability to translate commercial strategy and business needs into process designs, platform requirements, priorities, and executable roadmaps
Strong analytical and problem-solving skills
Demonstrated success leading cross-functional transformation, influencing senior stakeholders, and driving adoption without relying solely on direct authority
Excellent written, verbal, facilitation, and executive communication skills
High attention to detail with the ability to manage multiple priorities, dependencies, and deadlines
Salesforce certification preferred; relevant product management, process improvement, change management, or commercial operations certification is a plus
Experience in clinical research, life sciences, healthcare services, or another complex business-to-business services environment preferred
Ability to travel 0% to 10%

Benefits

Comp & perks

Medical, dental, vision, life and disability insurance
401(k) with company match
Flexible spending accounts
Employee assistance programs
Work/life balance tools
Referral bonuses
Tuition reimbursement
On-the-job training
Certification assistance
Continuing education support
Paid holidays, vacation, and sick time
Career development opportunities across One WCG