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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operations leadership, logistics management, and vendor relations, with a strong focus on performance metrics and continuous improvement. Proficient in leveraging AI tools to enhance operational efficiency and decision-making in a services-based environment.
Highest-signal resume keywords
Operations LeadershipLogistics ManagementVendor ManagementPerformance MetricsAI Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LogisticsVendor ManagementSchedulingProduction OperationsPerformance MetricsOperational ReadinessInventory ManagementWorkforce PlanningComplex Operations ManagementInternational Shipping
Soft Skills
Analytical SkillsCommunication SkillsStakeholder ManagementTeam LeadershipCollaboration
Tools & Technologies
AI ToolsDashboardsPerformance Metrics SystemsAudio/Visual EquipmentTechnical Assets
Certifications & Qualifications
Project Management Certification
Industry Keywords
Supply Chain ManagementServices-Based OrganizationOperational Risk ManagementContinuous ImprovementSOPs
About the role
Key responsibilities & impact- Provide senior leadership across logistics, production, scheduling, and key meeting-delivery support functions
- Translate business growth, meeting volume, and international expansion into scalable operational plans, staffing models, and infrastructure requirements
- Partner with the VP of Operations on strategy, client engagement, and service innovation
- Establish and monitor KPIs, dashboards, and performance metrics
- Direct equipment logistics and inventory management for iPads, audio/visual equipment, and technical assets
- Oversee domestic and international shipping, customs coordination, equipment readiness, storage, repair, and lifecycle management
- Lead the Equipment & Logistics team
- Oversee live video streaming operations, operational readiness, redundancy, service reliability, training, escalation, and quality assurance
- Provide senior oversight to Audio/Visual Production and drive workflow standardization and continuous improvement
- Lead technician scheduling, workforce planning, resource utilization, forecasting, workload balancing, and coverage
- Manage strategic relationships and governance for third-party vendors
- Lead vendor selection, onboarding, evaluation, offboarding, cost optimization, and performance accountability
- Lead and develop managers and individual contributors across multiple functional teams
- Ensure role clarity, accountability, performance management, and succession planning
- Reduce operational and delivery risk through SOPs, training, audits, and proactive issue management
- Collaborate with Technology, Quality, Security, Client Services, and Finance
- Leverage AI tools and technologies to improve productivity, decision-making, accuracy, scalability, and stakeholder experiences
Requirements
What you’ll need- Bachelor’s degree in business administration, supply chain & logistics management, industrial engineering or related field
- Project Management certification or certificates a plus
- Minimum of 8 years of progressive operations leadership experience in a services-based organization
- Minimum of 5 years’ experience leading managers and multi-disciplinary operational teams
- Strong background in logistics, vendor management, scheduling, and/or production operations
- Experience supporting technology-enabled services or time-critical delivery environments
- Demonstrated ability to manage complex operations with high reliability and accountability
- Experience working with international operations, shipping, or logistics considerations
- Strong analytical, communication, and stakeholder management skills
- Demonstrated ability to effectively utilize artificial intelligence (AI) and emerging technologies to enhance productivity, improve decision-making, streamline workflows, and drive business outcomes
- Hybrid role with required on-site presence at the Greenwood Village, CO office multiple days per week
Benefits
Comp & perks- Medical, dental, vision, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Employee assistance programs
- Work/life balance tools
- Referral bonuses
- Tuition reimbursement
- On-the-job training
- Certification assistance
- Continuing education support
- Paid holidays, vacation, and sick time
- Career development opportunities across One WCG