Program Director

WCG

. Manage assigned WCG client relationships and coordinate and govern those partnerships .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $106,830 - $166,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive program management expertise with a focus on client relationship management, strategic oversight, and compliance within the pharmaceutical industry. Proficient in developing KPIs, managing service agreements, and delivering impactful results through effective communication and leadership.

Highest-signal resume keywords

Program ManagementClient Relationship Management21 CFR Part 11 ComplianceProject Management Professional (PMP) CertificationClinical Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OversightKPI DevelopmentRisk AssessmentBudget DevelopmentPerformance Data Analysis

Soft Skills

Interpersonal SkillsOrganizational SkillsConflict ResolutionProblem SolvingDecision Making

Tools & Technologies

Microsoft OfficeMicrosoft ProjectAdobeVisio

Certifications & Qualifications

Project Management Professional (PMP) Certification

Industry Keywords

Pharmaceutical IndustryClinical ResearchService Level AgreementsGovernance AgreementsCustomer ROI

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage assigned WCG client relationships and coordinate and govern those partnerships
Provide program oversight and develop KPIs to ensure WCG solutions meet customer needs
Build a foundation and unify integration of service delivery for a seamless customer service experience
Prepare annual operational plans, reports, and executive briefs for customer programs
Plan, schedule, and manage periodic client governance meetings
Manage client Service Level Agreements, Governance Agreements, and required reporting
Set program objectives and goals and track progress, setbacks, and overall performance
Manage relationships and communicate program status to client and WCG executive stakeholders
Coordinate and oversee cross-functional staffed programs
Maintain accurate and complete program documentation, reports, and plans
Provide strategic vision and leadership while directing client programs
Assess and manage program risks and collaborate with operations on action plans
Track, record, compile, and analyze program results and performance data
Provide strategic support to sites and sponsors as a liaison to ensure cross-functional performance and customer ROI
Support sales and operations through sales and onboarding lifecycles, including sales calls, deck preparation, and client-question responses
Serve as a subject matter expert for the sales team
Perform other duties assigned by the supervisor

Requirements

What you’ll need

Bachelor’s degree preferred
Project Management Professional (PMP) Certification a plus
10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously
5+ years of experience working on pharmaceutical industry projects requiring 21 Code of Federal Regulations (CFR) Part 11 Compliance
3+ years of experience in Account Management/Client Relationship Management
Background in Clinical Research and technology preferred
Excellent interpersonal and organizational skills and ability to communicate effectively with cross-functional teams and at all levels of the organization
Ability to lead through influencing and negotiating
Ability to organize diverse activities in a changing fast-paced environment
Solid conflict resolution, problem solving, and decision-making skills
Strong aptitude for conceptual and critical thinking, project management, and business awareness
Proven ability to work independently and as a team member
Proficient in developing plans and budgets, tracking, planning capacity, and reporting
Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint, as well as Adobe, Visio and Microsoft Project
Ability to produce detailed reports and presentations using these tools
Attendance and punctuality are essential
Willingness/ability to travel 10% to 20%

Benefits

Comp & perks

Medical, dental, vision, life and disability insurance
401(k) with company match
Flexible spending accounts
Employee assistance programs
Work/life balance tools
Referral bonuses
Tuition reimbursement
On-the-job training
Certification assistance
Continuing education support
Paid holidays, vacation, and sick time
Career development opportunities across One WCG