Senior Community Programs Manager

We Are Rosie

. Own and evolve the Rosie Community experience, including onboarding, communications cadence, and touchpoints .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $120,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management, including onboarding, engagement strategies, and program delivery. Proficient in data analysis and communication, ensuring alignment with community needs and organizational goals.

Highest-signal resume keywords

Community ManagementCohort-Based Program ManagementPlatform Migration LeadershipData Analysis TranslationStrong Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community EngagementProgram ManagementData AnalysisEnrollment ManagementContent Development

Soft Skills

Emotional IntelligenceProactive Problem-SolvingCollaborationOrganizational Skills

Tools & Technologies

DiscourseMoodleCommunity PlatformsLearning Management Systems

Industry Keywords

Community BuildingChange ManagementStakeholder EngagementTalent SegmentationEngagement Dashboards

About the role

Key responsibilities & impact

Own and evolve the Rosie Community experience, including onboarding, communications cadence, and touchpoints
Maintain and update community value proposition messaging across onboarding, communications, and engagement materials
Ensure consistency in community voice, responsiveness, and experience across all touchpoints
Build and run the day-to-day tiered engagement program and recommend tier or messaging adjustments
Monitor community segmentation accuracy and implement recommended updates
Design and run nurture-stage communications and track talent progression through journey stages
Design and launch re-engagement campaigns for dormant or low-signal talent and report on signal-freshness improvements
Own the community platform day to day and lead migration away from legacy tools
Partner with Marketing on demand-aligned content, owning the calendar and cadence
Own the support model, triage unresolved cases, identify recurring themes, and route persistent gaps
Own end-to-end delivery of the course/cohort calendar, logistics, communications, enrollment, and cohort operations
Direct the cohort model, including milestones, enrollment, delivery logistics, and outcome and placement data
Operate credentialing and signaling mechanics, issue credentials, and maintain segmentation-linked signals
Own logistics and administrative follow-through for approved learning partnerships
Keep course content and positioning aligned with active client demand
Represent Community needs and intelligence requirements to Product in roadmap discussions
Monitor portal data quality, workflow friction, and engagement gaps
Support Product assessments of tools, integrations, learning resources, and AI-enabled workflows
Validate data requirements and ensure intelligence outputs are understood and actioned
Translate data analysis into clear narratives and recommendations
Distribute intelligence outputs and operational context to Client Experience and Business Development
Monitor engagement dashboards and recommend experience adjustments based on trends
Surface supply gaps and engagement trends to stakeholders
Track quarterly goals across four pillars and flag blockers and trade-offs
Identify automation opportunities and partner with teams to implement them
Align communications strategy with talent segmentation, priority roles, and supply gaps

Requirements

What you’ll need

Passionate about community-building and creating experiences that feel human
5+ years of experience in similar roles such as Community Manager, Community Programs Manager, or Community Marketing Manager
2+ years of experience in cohort-based program management, learning operations, or course/bootcamp delivery, managing enrollment funnels, milestones, and learning calendar end-to-end
Experience managing community moderator programs
Familiarity with community and LMS platforms; Discourse and Moodle preferred
Experience leading a platform migration, tool transition, or other significant change management initiative within a community or member base
Comfortable representing member/user needs to a Product team and translating feedback into clear and actionable input
Comfortable taking finished data analysis from a data partner and translating it into a clear narrative for non-technical stakeholders
Strong written and verbal communication skills, including drafting Community member-facing copy, stakeholder updates, and internal documentation in a brand-aligned and authentic way
Strong organizational skills, with the ability to manage multiple initiatives simultaneously
High emotional intelligence and a track record of building trust and relationships
Ability to thrive in fast-moving, ambiguous environments while keeping the experience consistent, thoughtful, and on-brand
Proactive problem-solving abilities and a collaborative mindset
Alignment with company core values
Practical experience leveraging agentic workflows or AI-driven community tools is a nice-to-have
Experience directing or coordinating the work of a part-time or contract team member is a nice-to-have

Benefits

Comp & perks

A yearly stipend for professional and personal development
25 PTO days per year
4 Volunteer PTO days per year
Medical insurance
Dental insurance
Vision insurance
Paid parental leave
Remote work stipend
Matching 401K
Company bonus based on revenue targets and performance goals
Opportunity to join a team at a company building the future of work