We Are Rosie

Community Manager

• Own and evolve the Rosie Community experience, including onboarding, communications cadence, and touchpoints
• Maintain and update community value proposition messaging across onboarding, communications, and engagement materials
• Ensure consistency in community voice, responsiveness, and experience across all touchpoints
• Build and run the day-to-day tiered engagement program and recommend tier or messaging adjustments
• Monitor community segmentation accuracy and implement recommended updates
• Design and run nurture-stage communications and track talent progression through journey stages
• Design and launch re-engagement campaigns for dormant or low-signal talent and report on signal-freshness improvements
• Own the community platform day to day and lead migration away from legacy tools
• Partner with Marketing on demand-aligned content, owning the calendar and cadence
• Own the support model, triage unresolved cases, identify recurring themes, and route persistent gaps
• Own end-to-end delivery of the course/cohort calendar, logistics, communications, enrollment, and cohort operations
• Direct the cohort model, including milestones, enrollment, delivery logistics, and outcome and placement data
• Operate credentialing and signaling mechanics, issue credentials, and maintain segmentation-linked signals
• Own logistics and administrative follow-through for approved learning partnerships
• Keep course content and positioning aligned with active client demand
• Represent Community needs and intelligence requirements to Product in roadmap discussions
• Monitor portal data quality, workflow friction, and engagement gaps
• Support Product assessments of tools, integrations, learning resources, and AI-enabled workflows
• Validate data requirements and ensure intelligence outputs are understood and actioned
• Translate data analysis into clear narratives and recommendations
• Distribute intelligence outputs and operational context to Client Experience and Business Development
• Monitor engagement dashboards and recommend experience adjustments based on trends
• Surface supply gaps and engagement trends to stakeholders
• Track quarterly goals across four pillars and flag blockers and trade-offs
• Identify automation opportunities and partner with teams to implement them
• Align communications strategy with talent segmentation, priority roles, and supply gaps

Senior Community Programs Manager