WE GO BEYOND GmbH

Customer Support

• Lead the transformation of telephone-based customer service into an AI-powered contact center, from concept through operations
• Identify AI use cases in customer service and take them from initial idea through production
• Translate requirements from service operations into user stories for voicebots and chatbots, and own the backlog
• Manage end-to-end implementation and build the function with its own budget and an interdisciplinary, agile team
• Integrate telephony, CRM, and bots into a unified platform in collaboration with IT
• Monitor market developments, make decisions on new technologies, and take responsibility for the quality and efficiency of customer interactions
• Report directly to the Head of Customer Service

Senior Manager, AI Transformation – Customer Service