Chargeback Specialist

Weave

. Manage a small, guided caseload of customer disputes .

Posted 9/29/2026full-timeLehi • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in managing customer disputes while adhering to payment network regulations. Capable of effective communication and problem-solving to ensure timely and accurate dispute resolution.

Highest-signal resume keywords

Customer Dispute ManagementPayment Network RegulationsSalesforce Case ManagementProfessional Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispute Response SubmissionEvidence GatheringFinancial Record MaintenanceChargeback MonitoringFraud Trend Identification

Soft Skills

Task PrioritizationDe-escalation SkillsProblem SolvingSelf-MotivationClear Communication

Tools & Technologies

Salesforce

Industry Keywords

Visa RegulationsMastercard RegulationsDiscover RegulationsAmerican Express RegulationsPayment Processing

About the role

Key responsibilities & impact

Manage a small, guided caseload of customer disputes
Provide timely updates and clear communication to merchants for assigned cases
Gather evidence and submit responses using established checklists and workflows
Adhere to payment network regulations
Submit dispute responses on time to maximize assigned-dispute success rates
Communicate positive and negative dispute outcomes to merchants
Oversee collection and return of disputed funds
Maintain accurate financial records
Assist with proactive monitoring of chargeback volumes
Learn to identify potential fraud trends under senior guidance
Report to the Payments Risk Manager

Requirements

What you’ll need

Entry-level position
Ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization
Keen attention to detail to ensure case reviews and evidence submissions are error-free
Professional written and verbal communication skills
Ability to de-escalate situations with upset merchants and explain complex topics simply
Ability to investigate information and formulate effective solutions to problems
Self-motivated desire to learn Visa, Mastercard, Discover, and American Express regulations and industry best practices
Background with Salesforce; able to create and manage cases
Must successfully complete a background check
Legally authorized to work in the United States and able to provide valid Form I-9 documentation
Must meet the hybrid work requirement based out of the Lehi, UT headquarters

Benefits

Comp & perks

Hybrid work arrangement (remote/in-office) based out of the Lehi, UT headquarters
Background check completion required as a condition of employment
Equal opportunity and inclusive workplace commitment
Disability or special-needs accommodation available
AI-assisted candidate experience and recruiting processes