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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on driving retention, expansion, and revenue growth through strategic account management and relationship building. Proficient in leading teams, developing operating models, and leveraging performance data to enhance customer outcomes.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementTeam LeadershipDigital TransformationApplied AI Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retention StrategiesRevenue GrowthForecastingChange ManagementAccount Health ManagementPerformance Data AnalysisWorkflow AutomationPlatform MigrationsIntegrationsSecurity Permissions
Soft Skills
Influencing ExecutivesCoachingRelationship BuildingCollaborationCommunication
Tools & Technologies
AI-Powered WorkflowsDeployment PipelinesCustomer Relationship Management (CRM) SystemsPerformance Metrics ToolsCase Study Development
Industry Keywords
B2B SoftwareEnterprise AccountsCustomer GrowthExecutive RelationshipsStrategic Accounts
About the role
Key responsibilities & impact- Lead and grow the Source Customer Success team by hiring and coaching as adoption grows
- Manage strategic Source accounts as executive sponsor and build relationships with senior marketing, web and engineering leaders
- Own renewals, forecasting, account health, expansion and negotiations with Sales
- Guide account plans that grow use cases and adoption
- Lead discovery workshops, pilots and agent building
- Help customers navigate rollout, adoption and change management
- Partner with Forward Deployed Engineers and Solution Architects to move customers from pilot to production
- Define customer success and ROI and use performance data to drive improvements
- Establish agent permissions, autonomy and review practices
- Develop customer champions and enablement
- Build the Source Customer Success operating model, including playbooks, health metrics and AI-powered workflows
- Partner across teams to shape the roadmap and develop customer references and case studies
Requirements
What you’ll need- 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships
- 2+ years managing a customer success, account management or customer growth team
- Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention
- Ability to influence executives with customers and internally
- Technical aptitude across codebases, deployment pipelines, integrations, permissions and security
- Experience in applied AI or digital transformation
- Applied AI experience may include building real AI workflows or agents, evaluating their output and setting realistic expectations
- Digital transformation experience may include leading complex enterprise programs involving integrated systems, workflow automation or platform migrations
- Ability to work in the United States
- Valid right to work authorization depending on the country of employment
Benefits
Comp & perks- Equity (RSUs) for every permanent Webflower
- Comprehensive medical, dental, and vision plans, with Webflow covering most premiums
- 12 weeks of paid parental leave for all parents
- 6+ weeks of additional paid leave for birthing parents
- Inclusive care for family planning, menopause, and midlife transitions
- Flexible vacation
- Paid holidays
- Sabbatical program
- Mental health resources, therapy and coaching
- 401(k) with 100% employer match up to $6,000/year in the U.S.
- Support for retirement savings globally
- Localized monthly stipends for work and wellness expenses, including Wi-Fi and workouts
- Annual WIN bonus program for eligible full-time, permanent, non-commission employees