Support Engineer – L2

Webglobe.sk

. Handle Tier 2 ticket escalations, diagnosing and resolving complex issues related to web servers, database servers, mail services, and network protocols .

Posted 11/7/2026full-timeRemote • SerbiaJuniorMid-Level💰 RSD 130,000 - RSD 145,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in server administration, including advanced troubleshooting of web and database servers, DNS management, and security incident investigation. Proficient in Linux command-line operations and familiar with web hosting architectures and protocols.

Highest-signal resume keywords

Linux Command-Line AdministrationApache Configuration and TroubleshootingMySQL/MariaDB AdministrationDNS Management with CloudflareWHM/cPanel Operational Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web Server AdministrationDatabase Server AdministrationMail Services ConfigurationNetwork Protocols KnowledgeLog AnalysisFile ManipulationScript ExecutionServer Hardening Best PracticesPerformance TuningSecurity Incident Investigation

Soft Skills

Analytical Problem-SolvingEffective CommunicationTask PrioritizationCollaboration

Tools & Technologies

ApacheNginxLiteSpeedMySQLMariaDBCloudflareWHM/cPanelCloudLinuxUbuntu ServerLinux CLI

Certifications & Qualifications

Degree in Computer ScienceDegree in Information TechnologyLinux/cPanel Certifications

Industry Keywords

Web HostingCloud InfrastructureManaged ServicesHTTP/HTTPSFTPSSHSMTPIMAPPOP3Anti-Spam Measures

Tech Stack

Tools & technologies

ApacheCloudDNSLinuxMariaDBMySQLNGINXSMTP

About the role

Key responsibilities & impact

Handle Tier 2 ticket escalations, diagnosing and resolving complex issues related to web servers, database servers, mail services, and network protocols
Configure, maintain, and troubleshoot Apache, Nginx, LiteSpeed, MySQL/MariaDB, and SMTP services
Manage DNS infrastructure and configure and troubleshoot A, CNAME, MX, TXT, and SRV records
Integrate DNS and hosting services with Cloudflare
Administer and troubleshoot WHM/cPanel, CloudLinux, and Ubuntu Server environments
Perform advanced server administration, log analysis, file manipulation, and script execution via the Linux CLI
Investigate malware, brute-force attacks, spam, and other security incidents
Optimize server resources and enforce server-hardening best practices
Collaborate with Tier 1 and Tier 3 engineering teams
Document troubleshooting steps and contribute to internal knowledge bases

Requirements

What you’ll need

2–4 years of experience in a technical support or system administration role within the web hosting, cloud infrastructure, or managed services industry
Degree or certification in Computer Science, Information Technology, or equivalent practical experience
Linux/cPanel certifications are a strong plus
Excellent written and verbal English communication skills
Strong analytical and root-cause problem-solving mindset
Ability to prioritize tasks effectively under pressure in a fast-paced environment
Willingness to participate in a rotating shift or on-call schedule to support 24/7 hosting operations
Deep understanding of web hosting architectures and HTTP/HTTPS, FTP, SSH, SMTP, IMAP/POP3
Experience configuring and troubleshooting Apache, Nginx, or LiteSpeed
MySQL/MariaDB administration, user management, and performance tuning
SMTP configuration, mail routing, SPF, DKIM, DMARC, and anti-spam measures
Comprehensive DNS knowledge and experience with Cloudflare
Proficiency in Linux command-line administration, text processing, file permissions, and process management
Hands-on experience with Ubuntu and CloudLinux
Advanced operational experience with WHM/cPanel, including account creation, reseller management, EasyApache, MultiPHP Manager, and backup/restore procedures

Benefits

Comp & perks

You can work fully from home
Inclusive and safe environment, free from discrimination and harassment
Support for personal and professional growth
Collaborative global network and workplace culture