Business Technology Analyst

Webster First Federal Credit Union

. Provide technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases and enterprise computing systems .

Posted 9/28/2026full-timeLangley • CanadaMid-LevelSenior💰 CA$52,400 - CA$65,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and guidance for applications, telecommunications, and enterprise computing systems, with a strong focus on problem-solving and compliance with IT policies. Proficient in managing client systems and documentation processes while ensuring effective communication and collaboration within teams.

Highest-signal resume keywords

Technical SupportWindows 11Microsoft Active DirectoryMCSA CertificationOffice 365 Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem SolvingIT InstallationConfiguration ManagementService Desk ExperienceInformation Technology ConceptsDocumentationTelecommunications Equipment SetupClient Systems DeploymentOperational Routines

Soft Skills

Effective CommunicationAnalytical ThinkingTeam PlayerPositive AttitudeLogical Thinking

Tools & Technologies

Microsoft 365SharePoint OnlineMicrosoft TeamsOneDrive for BusinessMicrosoft Entra ID

Certifications & Qualifications

MCSA Certification

Industry Keywords

ComplianceRisk ManagementHelp Desk EnvironmentTechnical ServiceBackground Check

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases and enterprise computing systems
Troubleshoot, problem-solve and escalate technical issues when appropriate
Liaise with vendor contacts and branch technical representatives during system failures or escalations
Set up, maintain and deploy client systems, workstations, telecommunications equipment, printers and related software
Carry out daily operational routines to optimize hardware and software use
Support all levels within the technology group and ensure compliance with policies and standards
Develop, maintain and document IT installation and configuration processes and procedures
Regularly review and update documentation
Work non-standard or additional hours, including on-call support
Travel to various Tru Cooperative Bank business locations when required

Requirements

What you’ll need

College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
Obtain technical certification (i.e. MCSA) within first of employment required
3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
Effective verbal and written communication skills
Analytical and logical thinking / problem solving with high technical aptitude
Good team player with a positive attitude
Background in Windows 11 and Microsoft Active Directory
Solid knowledge of information technology concepts, theories, practices and techniques, with emphasis on technical service in a call center or help desk environment
Familiarity with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
Understanding of risk and risk ownership, including adherence to policies and procedures
Must complete a background check, such as employment verification, credit check and criminal record check

Benefits

Comp & perks

Mental health coverage and resources
Customizable health benefits
Topped-up parental leave
Performance-based compensation
Employee banking advantages
Group RRSP matching
Vacation time
Flexible work arrangements
Paid time off to volunteer
Award-winning in-house training programs
Access to LinkedIn Learning
Reimbursement for external courses