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Wecasa

Customer Care Specialist – FR/UK/DE (Native Level)

Wecasa

. Represent Wecasa to customers and partners by responding to incoming calls, emails, and chats .

Posted 11/9/2026full-timeParis • FranceMid-LevelSenior💰 €32,000 - €33,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native-level fluency in German, English, and French, with a strong ability to navigate cultural nuances. Excels in customer support, organization, and the use of new technologies to enhance user experience.

Highest-signal resume keywords
Fluent/Near-Native GermanFluent/Near-Native EnglishFluent/Near-Native FrenchCustomer SupportConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
ResponsiveEmpatheticOrganizational Skills
Tools & Technologies
Web ApplicationsSocial Media
Industry Keywords
Customer CareService DeliveryProfessional SupportDACH MarketUK MarketFrench Market

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Represent Wecasa to customers and partners by responding to incoming calls, emails, and chats
  • Ensure that every customer finds the perfect professional to deliver their service
  • Support cleaning, hairdressing, beauty, massage, and childcare professionals within the Wecasa community
  • Answer professionals’ questions, advise them, and help them improve
  • Resolve disputes tactfully and empathetically while ensuring user satisfaction
  • Guide customers with their requests and find the professional best suited to their needs
  • Help make the Wecasa experience unforgettable for customers and indispensable for partner professionals
  • Work as part of the Care team managed by Mélissa and Barbara, alongside 12 in-house customer care specialists and 8 freelancers

Requirements

What you’ll need
  • Able to switch between French, English, and German with native-level fluency, using the expressions and understanding the cultural nuances specific to the French, UK, and DACH markets
  • Responsive and able to answer questions and resolve issues
  • Enjoys organization, filing, sorting, and structuring information
  • Comfortable with new technologies, the latest applications, web trends, and social media
  • Available to work one Saturday out of every three
  • Fluent/native-level German, English, and French

Benefits

Comp & perks
  • 5 weeks of paid vacation, plus 6 additional days off (RTT)
  • Comprehensive supplementary health insurance
  • Monthly events and an annual sunny off-site
  • The option to work remotely 2 days per week
  • A €200 budget to equip your home office
  • Subsidized lunches with a meal voucher card (€9 per day, 55% covered by Wecasa)
  • Complimentary cleaning, massage, hairdressing, personal training, and other services every month
  • A supportive, collaborative work environment where you can learn and grow quickly
  • An international environment where you can perfect your English accent