Demonstrates expertise in community management and user engagement strategies, with a strong focus on building relationships and fostering participation. Proficient in utilizing community platforms and analytics to drive retention and product-led growth.

Highest-signal resume keywords

Community ManagementUser Engagement ProgramsSocial Media ManagementData-Driven MindsetCustomer Loyalty Programs

About the role

Key responsibilities & impact

Design and launch customer loyalty programs with membership tiers, rewards, recognition, and engagement milestones
Build and nurture active users and product champions who advocate for the product
Develop re-engagement campaigns for inactive and low-activity users
Organize office hours, user AMAs, product showcases, virtual meetups, and knowledge-sharing sessions
Monitor community engagement and share insights with Customer Success and Account Executive teams
Welcome and onboard self-serve users
Encourage users to share workflows, AI agents, use cases, and product applications
Highlight user success stories and community-created solutions
Collect user feedback, feature requests, testimonials, and product suggestions
Collaborate with Product and Growth teams to improve user experience and support retention and product-led growth
Manage daily engagement across Slack, LinkedIn, Reddit, YouTube, and other digital channels
Create and publish posts, answer questions, moderate discussions, and encourage conversations
Identify members who can contribute tutorials, product demonstrations, educational resources, and peer-generated content
Build relationships with AI builders, developers, customer experience professionals, and IT practitioners
Convert community insights into content ideas for Marketing
Maintain welcoming, informative, and collaborative community channels
Track and report community metrics including active members, return rates, loyalty progression, product sign-ups, and advocacy activities
Measure engagement initiatives and improve programs based on performance insights
Maintain community activity records and make engagement data accessible to the GTM team
Coordinate merchandise, gifts, rewards, and member recognition logistics
Establish repeatable processes for onboarding, engagement tracking, reporting, and follow-up
Collaborate cross-functionally to align community activities with retention, adoption, and business growth objectives

Requirements

What you’ll need

2+ years of experience
1–3 years of experience in community management, customer marketing, social media management, developer relations, customer success, or a related field
Demonstrated experience growing an online community, organizing events, or executing user engagement programs
Strong written and verbal communication skills for technical and non-technical audiences
Hands-on experience managing social media channels, online discussions, or digital community platforms
Strong organizational skills and attention to detail; ability to manage multiple initiatives simultaneously
Data-driven mindset with ability to track engagement metrics, evaluate campaign effectiveness, and improve programs based on results
Ability to build relationships, encourage participation, and maintain consistent engagement with community members
Genuine interest in artificial intelligence, SaaS products, and emerging technology trends
Willingness to learn and use AI-powered products regularly
Experience with community platforms such as Slack, Discord, Discourse, Bevy, Common Room, or similar tools
Background in B2B SaaS, product-led growth (PLG), or technology startups
Experience designing customer loyalty, ambassador, or user advocacy programs
Familiarity with developer communities, AI builders, or customer experience and IT practitioner networks
Experience collecting product feedback and collaborating with Product, Growth, Marketing, or Customer Success teams
Knowledge of community analytics, engagement reporting, and user retention strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Community AnalyticsEngagement ReportingUser Retention StrategiesEvent OrganizationFeedback Collection

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAttention to DetailRelationship Building

Tools & Technologies

SlackDiscordDiscourseBevyCommon Room

Industry Keywords

B2B SaaSProduct-Led GrowthArtificial IntelligenceEmerging Technology TrendsCustomer Experience