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About the role
Key responsibilities & impact- Own a portfolio of mid-market customers
- Partner with Finance and Operations leaders to modernise company spend management
- Guide customers from onboarding through expansion
- Build tailored onboarding plans, train teams, and support successful implementation
- Drive post-implementation adoption and improve customer workflows
- Identify opportunities to automate processes and embed Weel deeper into customer operations
- Run regular business and customer health reviews to measure ROI and shape future goals
- Develop expansion plans by identifying new departments, use cases, and features
- Champion customers internally and turn success stories into testimonials, case studies, and event participation
- Collaborate with Sales, Product, Marketing, and Support
- Share customer feedback and influence roadmap priorities
- Contribute to Customer Success playbooks, processes, and engagement strategies
Requirements
What you’ll need- Experience managing SMB or mid-market customers in a B2B SaaS environment
- Genuine passion for helping customers succeed
- Commercial instinct and ability to identify growth opportunities
- Ability to understand business challenges and connect them to practical solutions
- Willingness to refine processes, leverage AI, learn new tools, and discover smarter ways of working
- Ability to use technology to automate repetitive work and uncover insights
- Confident and strong communication skills
- Ability to run workshops, business reviews, and executive conversations
- Ability to use data and insights to measure success and guide decisions
- Ability to partner closely with internal teams and champion the customer across the business
Benefits
Comp & perks- Birthday leave and a budget to celebrate you
- Team events and bonding budgets
- Progressive parental leave policy
- Wellness leave
- Study leave and a dedicated professional training budget
- Access to the Uprise Employee Assistance Program
- Pet-friendly offices
- Summer Fridays
- Hybrid work environment with flexibility to support work-life balance
- Subscriptions to leading agentic coding agents and encouragement to try new tools regularly
- Free coffee
- Social and recreational events