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About the role
Key responsibilities & impact- Respond to customer enquiries promptly, courteously, and professionally using Live Chat and Email in accordance with company policies and guidelines
- Work closely with internal teams to resolve customer enquiries
- Report customer trends and frontline issues to management
- Escalate enquiries to back-office teams when required
- Contribute improvement suggestions to train the AI model
- Use the company's Translator tool to respond to customers
Requirements
What you’ll need- Proficiency in English; other languages are a plus
- Experience in Crypto is a plus but not mandatory
- Customer Service Experience
- Great communicator in English
- Experience responding to Customers using Chat and Emails
- Strong attention to Detail
- High levels of emotional intelligence and empathy for customers
- Ability to use the company's Translator tool to respond to Customers
- Weekend work required
- Contractor status
Benefits
Comp & perks- Remote work
- 24/7, 365-day team environment
- Opportunities for upward movement within the team