WeFi

Customer Success Manager

• Respond to customer enquiries promptly, courteously, and professionally using Live Chat and Email in accordance with company policies and guidelines
• Work closely with internal teams to resolve customer enquiries
• Report customer trends and frontline issues to management
• Escalate enquiries to back-office teams when required
• Contribute improvement suggestions to train the AI model
• Use the company's Translator tool to respond to customers

Explore Customer Success Associate at WeFi. Review requirements and application details.