Tech Service Specialist, VII

Welbilt Inc.

. Provide technical and parts expertise to service technicians, service agencies, sales, and customers via phone and email .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing electromechanical equipment, with strong skills in electrical circuits and control systems. Proven ability to lead and motivate customer service teams while effectively communicating technical information to diverse stakeholders.

Highest-signal resume keywords

Troubleshooting Electromechanical EquipmentElectrical Circuit AnalysisCustomer Service LeadershipRoot Cause AnalysisCFESA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical TroubleshootingReading Wiring DiagramsUsing Diagnostic ToolsRepairing Commercial Foodservice EquipmentAnalyzing Control Systems

Soft Skills

Effective CommunicationProblem SolvingTeam Motivation

Tools & Technologies

Microsoft Office SuiteDispatch/Warranty System

Certifications & Qualifications

CFESA Certification

Industry Keywords

Electromechanical TechnologyHVACIndustrial MaintenanceCommercial Foodservice Equipment

About the role

Key responsibilities & impact

Provide technical and parts expertise to service technicians, service agencies, sales, and customers via phone and email
Advise customers on replacement and repair parts using company systems
Determine needed repairs using pictures, field information, control data, or customer discussions
Identify, communicate, and resolve customer complaints concerning product quality, tolerances, specifications, and delivered condition
Analyze, evaluate, and present information to management regarding critical customer situations, FAS capabilities, manufacturing problems, design issues, and technician/customer feedback
Act as backup to Service Coordinators by handling rollover calls and creating dispatches when necessary
Enter notes in the dispatch/warranty system according to processes
Plan, direct, supervise, train, and motivate Customer Service Coordinators, Technical Service, Field Service, and Invoicing teams
Participate in the after-hours on-call rotation
Fulfill financial control and risk management responsibilities
Foster continuous improvement and develop a best-in-class customer service team
Provide detailed trip reports for travel and travel-related issues
Travel into the field whenever necessary
Work Friday–Monday, 7:00 am–6:00 pm EST

Requirements

What you’ll need

Associate degree in Electrical Technology, Electronics, Electromechanical Technology, HVAC, Appliance Repair, Industrial Maintenance, or related technical field preferred
Minimum 4 years of hands-on experience troubleshooting and repairing commercial foodservice or cooking equipment, industrial equipment, or other electromechanical equipment
Strong understanding of electrical circuits, gas systems, control systems, relays, switches, transformers, and motors
Ability to read wiring diagrams and schematics
Electrical troubleshooting using meters and diagnostic tools
Ability to communicate in English in written and verbal form
Proficient in Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams
Ability to perform problem solving and root cause analysis
Ability to interpret written, oral, diagram, or schedule instructions
Must be located in central or eastern time zones
Must be authorized to work and reside in an eligible U.S. state at time of hire
Not eligible for hire in Alabama
Travel up to 25%
CFESA certification is included as an ideal background, not a stated requirement

Benefits

Comp & perks

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program
Employee Events
Fully remote work arrangement