Welbilt Inc.

General

• Provide technical and parts expertise to service technicians, service agencies, sales, and customers via phone and email
• Advise customers on replacement and repair parts using company systems
• Determine needed repairs using pictures, field information, control data, or customer discussions
• Identify, communicate, and resolve customer complaints concerning product quality, tolerances, specifications, and delivered condition
• Analyze, evaluate, and present information to management regarding critical customer situations, FAS capabilities, manufacturing problems, design issues, and technician/customer feedback
• Act as backup to Service Coordinators by handling rollover calls and creating dispatches when necessary
• Enter notes in the dispatch/warranty system according to processes
• Plan, direct, supervise, train, and motivate Customer Service Coordinators, Technical Service, Field Service, and Invoicing teams
• Participate in the after-hours on-call rotation
• Fulfill financial control and risk management responsibilities
• Foster continuous improvement and develop a best-in-class customer service team
• Provide detailed trip reports for travel and travel-related issues
• Travel into the field whenever necessary
• Work Friday–Monday, 7:00 am–6:00 pm EST

Explore Tech Service Specialist, VII at Welbilt Inc.. Review requirements and application details.

Open roles

Tech Service Specialist, VII