Weekend Sales Support Specialist

Well Care Health

. Monitor assigned referral portals and promptly review incoming referrals for designated branches or regions .

Posted 11/9/2026part-timeAdvance • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in referral coordination and management within healthcare settings, utilizing tools like Mosai and electronic medical records to ensure timely and accurate processing of referrals. Strong communication and problem-solving skills are essential for effective collaboration with healthcare professionals and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Referral CoordinationHealthcare Technology ProficiencyCustomer Service SkillsMicrosoft Office ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementMedical Insurance VerificationDocumentation RetrievalData TrackingOperational Criteria Application

Soft Skills

Effective ListeningProblem-SolvingRelationship BuildingAttention to DetailStress Management

Tools & Technologies

Mosai PlatformElectronic Medical RecordsReferral PortalsMicrosoft Teams

Industry Keywords

Home HealthHospiceHIPAA CompliancePatient CareReferral Sources

About the role

Key responsibilities & impact

Monitor assigned referral portals and promptly review incoming referrals for designated branches or regions
Apply standardized clinical, capacity, payer, service-area, and operational criteria to accept, decline, or escalate referrals within 15 minutes
Retrieve, review, and validate SOC and ROC referral packets, including demographic, insurance, physician, order, and face-to-face documentation
Complete referral handoffs through the Mosai platform and designated Portal Branch Teams channels
Track referral disposition, missing documentation, escalations, and outstanding requirements through completion
Support Home Health and Hospice referral coordination
Identify potential non-billable Home Health discharges associated with Home Health-to-Hospice admissions
Maintain referral logs, hospital hold reports, and other workload-visibility tools
Respond to Account Executive, Clinical Manager, and operational leader requests for referral packets, documentation, and follow-up
Provide portal and referral coverage for assigned branches or regions and respond to applicable Intake Clarus calls
Monitor conversion, branch and payer mix, response time, workload, declination patterns, outstanding orders, and documentation completeness
Collaborate with Account Executives, Clinical Intake, Clinical Managers, branch leaders, referral sources, physicians, and other team members
Maintain confidentiality and comply with Well Care HIPAA, privacy, information-security, and operational policies
Support hospice referral activities, including documentation retrieval, urgent admission coordination, information visits, and referral conversion or handoff tracking
Perform other appropriate duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
At least two years of computer experience, preferably in healthcare
Prior experience in customer service, physician relations, referral intake, portal management, or medical insurance verification preferred
Computer literate with demonstrated experience using Microsoft Office, Microsoft Teams, electronic medical records, referral portals, and related healthcare technology
Must be able to write, use the telephone, read, and speak clearly
Excellent communication and customer-service skills
Ability to develop and maintain effective working relationships with referral sources, physicians, Sales, Clinical Intake, Clinical Managers, branch leaders, patients, and other team members
Effective listening and problem-solving skills
Ability to sit or stand for extended periods of time; stoop, bend, and operate standard office equipment
Ability to work effectively in a fast-paced environment, make timely decisions using standardized criteria, organize and prioritize competing assignments, maintain attention to detail, and respond appropriately in stressful situations
Visual acuity, touch, hearing, and speaking
Schedule and hours may include weekdays, weekends, holidays, or PRN coverage
Licensure / Certification not required

Benefits

Comp & perks

Part-time employment
Flexible hours may be required to accommodate referral volume and operational needs