Operations Manager

WellBiz Brands, Inc.

. Communicate Support Center initiatives, brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress to studio owners .

Posted 9/24/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching capabilities in franchise operations, with a focus on developing actionable plans and driving accountability. Possesses solid business acumen and analytical skills to assess operations and improve effectiveness.

Highest-signal resume keywords

Franchise Operations ConsultingMulti-Unit ManagementBusiness CoachingAnalytical SkillsLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisOperational EffectivenessFinancial Metrics ReviewAction Plan DevelopmentSales TrainingCoachingTime ManagementOrganizational SkillsPresentation SkillsMicrosoft Office Proficiency

Soft Skills

Communication SkillsInfluencing SkillsRelationship BuildingFlexibilityCalm Under Pressure

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Franchised BusinessHealth and Wellness IndustryAmazing Lash StudioElements MassageCustomer Service

About the role

Key responsibilities & impact

Communicate Support Center initiatives, brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress to studio owners
Provide coaching and follow-up on agreed action plans
Participate in conference calls, meetings, forums, weekly updates, monthly calls, open office hours, and regional meetings
Lead regional meetings and train franchise owners and managers on new tools, systems, and best practices
Manage a portfolio of 5–15 franchise owners and managers
Review business, financial, operational, and consumer feedback metrics with franchise owners
Identify root causes and build actionable improvement plans supporting revenue growth, profitability, member/guest experience, and operational effectiveness
Conduct regular business reviews, establish priorities and measurable goals, and follow up on action plans
Analyze business and operational metrics and translate trends into recommendations
Partner with Directors of Operations and Senior Director of Operations to align coaching priorities and support plans
Escalate material risks or opportunities as appropriate
Conduct studio visits and bootcamps to assess execution, reinforce brand standards, and provide hands-on coaching
Lead at least three in-person sales/customer service training sessions per month at franchisee locations
Collaborate with the Support Center to represent studio owners and develop, manage, and implement programs
Address ongoing questions and business needs for owners
Manage a personal work schedule focused on priorities, visibility, owner interaction, and timely regional results
Perform other duties and projects as assigned

Requirements

What you’ll need

Bachelor’s degree in business or related field preferred
At least three years of successfully supporting franchisees, working in a franchised business, or in a field operations position
Multi-unit management experience preferred
Experience with Amazing Lash Studio, Elements Massage, and the health and wellness industries a plus
Experienced and proven franchise operations consultant
Demonstrated superior leadership skills with a proven track record of coaching, collaboration, and mentoring
Experience supporting franchisees with a genuine passion for business coaching, developing actionable plans, driving accountability, and coaching for results
Excellent planning, time management, and organizational skills
Solid business acumen with excellent analytical and financial skills
Strong written and verbal communication skills, including delivery of group presentations
Strong influencing skills
Ability to build trusted relationships with franchise owners, hold owners accountable, identify opportunities, develop action plans, and maintain follow-through
Ability to lead implementation of key initiatives under tight deadlines
High attention to detail and ability to improve operational effectiveness
Ability to assess operations, programs, and staffing
Ability to remain flexible in a constantly changing environment
Ability to remain confident and calm under stress and pressure
Computer proficiency with Microsoft Office, email, and internet
Willingness to travel frequently, up to 75%
Valid driver's license and must be insurable on rental vehicles
Extensive travel by car and air, as well as weekend work
Personal credit card for use while traveling

Benefits

Comp & perks

Flexible time off and holiday schedule
Medical, dental, vision, and life insurance
Health Savings Account
Flexible Spending Account
401K match
Monthly allowance for spend at WellBiz Brands, Inc. owned brands
Cell Phone reimbursement
Free Employee Assistance Plan
Expense reports are submitted and reimbursed weekly