WellBiz Brands, Inc.

Operations

• Communicate Support Center initiatives, brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress to studio owners
• Provide coaching and follow-up on agreed action plans
• Participate in conference calls, meetings, forums, weekly updates, monthly calls, open office hours, and regional meetings
• Lead regional meetings and train franchise owners and managers on new tools, systems, and best practices
• Manage a portfolio of 5–15 franchise owners and managers
• Review business, financial, operational, and consumer feedback metrics with franchise owners
• Identify root causes and build actionable improvement plans supporting revenue growth, profitability, member/guest experience, and operational effectiveness
• Conduct regular business reviews, establish priorities and measurable goals, and follow up on action plans
• Analyze business and operational metrics and translate trends into recommendations
• Partner with Directors of Operations and Senior Director of Operations to align coaching priorities and support plans
• Escalate material risks or opportunities as appropriate
• Conduct studio visits and bootcamps to assess execution, reinforce brand standards, and provide hands-on coaching
• Lead at least three in-person sales/customer service training sessions per month at franchisee locations
• Collaborate with the Support Center to represent studio owners and develop, manage, and implement programs
• Address ongoing questions and business needs for owners
• Manage a personal work schedule focused on priorities, visibility, owner interaction, and timely regional results
• Perform other duties and projects as assigned

Operations Manager

• Communicate Support Center initiatives, operational priorities, plans, opportunities, and goals to franchise owners
• Coach franchise owners and managers on business performance and operational improvement
• Manage a portfolio of 5–15 franchise owners and managers
• Conduct regular business reviews covering financial, operational, and consumer feedback metrics
• Identify root causes and develop actionable improvement plans
• Establish priorities and measurable goals and follow up to drive accountability and results
• Analyze business and operational metrics and provide recommendations
• Partner with Directors and Senior Director of Operations to align coaching priorities and support plans
• Conduct periodic studio visits and bootcamps
• Reinforce brand standards and provide hands-on coaching
• Lead at least three in-person sales or customer service training sessions per month
• Lead regional meetings and train franchise owners and managers on tools, systems, and best practices
• Collaborate with the Support Center to develop and implement programs for studio teams
• Address ongoing owner questions and business needs
• Manage work schedules to prioritize franchise-owner visibility and timely regional results
• Participate in conference calls, meetings, and other business forums
• Perform other duties and projects as assigned

Art Director

• Manage and provide construction support for all new locations across the WellBiz Brands portfolio.
• Oversee remodel and refresh projects.
• Manage vendors throughout projects and oversee architectural and permitting processes.
• Review construction drawings, renderings, general contractor schedules and quotes, vendor quotes, and site photos.
• Work cross-functionally with Sales, Real Estate, Design, Operations, NSO, and Creative/Marketing to ensure locations meet brand standards.
• Guide franchise owners through construction processes, schedules, and stakeholder communications.
• Partner with franchisees and internal teams to provide direction and status updates on active projects.
• Attend and coordinate weekly status calls with franchise owners, architects, vendors, and the NSO team.
• Manage site surveys, construction documents, permits, signage, and project vendors from start to completion.
• Review and redline architectural and MEP construction documents.
• Review and approve exterior signage and interior graphics.
• Track project milestones and construction-related dates in project reporting pipelines.
• Organize and maintain construction, architecture, and permitting project files.
• Support value engineering for each brand’s buildout.
• Coordinate remodels, refreshes, and project rollouts for new product and service innovations.
• Manage assigned direct reports, including Construction Managers, Project Managers, and/or Design Planners.
• Provide feedback, conduct annual reviews, and perform other managerial responsibilities.

Operations Manager

Operations Manager

Director, Design – Construction