Operations Manager

WellBiz Brands, Inc.

. Communicate Support Center initiatives, operational priorities, plans, opportunities, and goals to franchise owners .

Posted 9/23/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to support franchise owners in achieving operational excellence. Proficient in analyzing business metrics and developing actionable improvement plans while maintaining effective communication and collaboration across teams.

Highest-signal resume keywords

Franchise Operations ConsultingMulti-Unit Management ExperienceBusiness Performance AnalysisCoaching and Mentoring SkillsStrong Written and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisOperational ImprovementFinancial Metrics AnalysisPlanning and Time ManagementMicrosoft Office Proficiency

Soft Skills

LeadershipCollaborationInfluencing SkillsAttention to DetailAbility to Remain Calm Under Pressure

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Franchised BusinessHealth and Wellness IndustryFranchisee SupportOperational EffectivenessCustomer Service Training

About the role

Key responsibilities & impact

Communicate Support Center initiatives, operational priorities, plans, opportunities, and goals to franchise owners
Coach franchise owners and managers on business performance and operational improvement
Manage a portfolio of 5–15 franchise owners and managers
Conduct regular business reviews covering financial, operational, and consumer feedback metrics
Identify root causes and develop actionable improvement plans
Establish priorities and measurable goals and follow up to drive accountability and results
Analyze business and operational metrics and provide recommendations
Partner with Directors and Senior Director of Operations to align coaching priorities and support plans
Conduct periodic studio visits and bootcamps
Reinforce brand standards and provide hands-on coaching
Lead at least three in-person sales or customer service training sessions per month
Lead regional meetings and train franchise owners and managers on tools, systems, and best practices
Collaborate with the Support Center to develop and implement programs for studio teams
Address ongoing owner questions and business needs
Manage work schedules to prioritize franchise-owner visibility and timely regional results
Participate in conference calls, meetings, and other business forums
Perform other duties and projects as assigned

Requirements

What you’ll need

Bachelor’s degree in business or related field preferred
At least three years of successfully supporting franchisees, working in a franchised business, or in a field operations position
Multi-unit management experience preferred
Experience with Amazing Lash Studio, Elements Massage, and the health and wellness industries a plus
Proven franchise operations consulting experience
Demonstrated leadership, coaching, collaboration, and mentoring skills
Experience supporting franchisees and developing actionable plans
Excellent planning, time management, organizational, and prioritization skills
Strong business acumen, analytical, and financial skills
Ability to analyze business and operational metrics and translate insights into actionable plans
Strong written and verbal communication skills, including group presentations
Strong influencing skills
Ability to build trusted relationships and hold franchise owners accountable
Ability to lead initiatives under tight deadlines
High attention to detail and ability to improve operational effectiveness
Ability to assess operations, programs, and staffing
Flexibility in a constantly changing environment
Ability to remain calm under stress and pressure
Computer proficiency with Microsoft Office, email, and internet
Willingness to travel frequently, up to 75%
Valid driver's license and must be insurable on rental vehicles
Extensive travel by car and air, as well as weekend work
Personal credit card for use while traveling

Benefits

Comp & perks

Flexible time off and holiday schedule
Medical, dental, vision, and life insurance
Health Savings Account
Flexible Spending Account
401K match
Monthly allowance for spend at WellBiz Brands, Inc. owned brands
Cell Phone reimbursement
Free Employee Assistance Plan
Weekly reimbursement of travel expenses