Lead Receptionist

WellHaven Pet Health

. Greet clients and patients in a positive, welcoming, and friendly manner .

Posted 11/10/2026full-timeGrants Pass • Oregon • United StatesSenior💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on converting client calls into scheduled appointments while managing reception duties efficiently. Proficient in using computer software systems and maintaining accurate medical charts in a fast-paced veterinary environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingVeterinary ExperienceCommunication SkillsMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 40+ WpmBasic MS Office ProductsPIMs SoftwareScheduling SystemsAnimal Handling Skills

Soft Skills

Excellent Phone DemeanorEmpathetic CommunicationMotivational SkillsCalm Under Pressure

Industry Keywords

Veterinary CarePatient-Centered CareOSHA StandardsCashier DutiesMedical Chart Maintenance

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Greet clients and patients in a positive, welcoming, and friendly manner
Manage incoming phone calls, address client needs, and schedule appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and preventive care services
Make weekly proactive reminder calls to clients due or overdue for services
Perform reception duties, including answering calls, scheduling appointments, and managing patient intake and discharge
Perform cashier duties and reconcile the cash drawer during opening and closing processes
Prepare and maintain accurate medical charts according to hospital quality-control standards
Manage patient flow to maximize veterinary-team efficiency
Keep the reception area clean and inviting
Assist with recruiting hospital team members
Train and mentor new and existing receptionists
Ensure the reception team completes assigned hospital duties before the end of each shift
Assist the Practice Manager with reception-team scheduling
Track and restock hospital supplies
Participate actively in hospital team meetings
Resolve customer complaints proactively
Learn basic veterinary technical skills, including animal restraint and lab duties
Perform other assigned responsibilities supporting team success and call-to-conversion efficiency
Work closely with the Practice Manager, Principal Doctor, and Lead Veterinary Technician to oversee daily operations

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 3 years customer service experience; front desk experience a plus
1+ years of experience working with computers, including typing, email, and other software
Veterinary experience a plus
Ability to convert incoming client calls into scheduled appointments
Ability to motivate others to support top-tier customer service and patient-centered care
Ability to multitask in a fast-paced environment while maintaining accuracy
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems, including PIMs and scheduling systems
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing speed of 40+ wpm
Basic MS Office products, including Word and Excel, and email systems
Strong customer service focus
Excellent communication skills and ability to manage emotional situations empathetically
Excellent phone demeanor
Ability to work onsite
Availability for 10+ hour shifts, Saturdays, evenings, and holidays
Ability to lift 25+ pounds
Ability to stand, walk, stoop, kneel, crouch, and climb
Ability to work around animals, biological hazards, anesthesia medications, radiation near X-ray equipment, prescription medications, and controlled substances
Adherence to OSHA standards and company policies

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Reasonable accommodation during the hiring process and employment, as applicable
Equal opportunity employment