Veterinary Receptionist

WellHaven Pet Health

. Greet clients and patients positively and ensure they feel welcome by phone or in person .

Posted 9/18/2026full-timeMaple Grove • Minnesota • United StatesJunior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while managing multiple tasks in a fast-paced environment. Proficient in using computer software systems and maintaining accurate medical documentation.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingTyping Speed 40+ WPMMS Office ProficiencyVeterinary Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingMedical Chart DocumentationBasic Veterinary Technical SkillsCash HandlingTyping Speed 40+ WPM

Soft Skills

Effective Communication SkillsEmpathetic Phone DemeanorAbility to MultitaskProblem ResolutionAdaptability

Tools & Technologies

PIMsScheduling SystemsMS OfficeEmail Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Veterinary ServicesClient EducationPreventive CareOSHA StandardsAnimal Handling

About the role

Key responsibilities & impact

Greet clients and patients positively and ensure they feel welcome by phone or in person
Manage incoming calls, address client needs, and schedule veterinary appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and services and educate clients about preventive care
Make weekly proactive reminder calls to clients who are due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the client-facing online pharmacy
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
Maintain accurate medical charts and documentation
Collaborate with the veterinary team to streamline patient flow and improve client experience
Keep the reception area clean and inviting
Resolve customer complaints proactively
Learn basic veterinary technical skills, including animal restraint and lab duties
Take on other responsibilities as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
1+ years of experience working with computers, including typing, email, and other software
Ability to convert incoming client calls into scheduled appointments
Ability to multitask accurately in a fast-paced environment
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems, including PIMs and scheduling systems
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing speed of 40+ wpm
Basic MS Office products, including Word and Excel, and email systems
Strong customer service focus and ability to adapt to individual clients
Excellent phone demeanor and professional, empathetic tone
Effective communication skills
Ability to work onsite; remote work is not available
Flexibility for 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pet-related sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
Willingness to adhere to OSHA standards and regulations

Benefits

Comp & perks

Strong mentorship
Opportunities for growth
Positive, collaborative, team-centered culture
Reasonable accommodation for qualified employees with disabilities