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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication while managing appointment scheduling and client interactions in a fast-paced veterinary environment. Proficient in basic veterinary technical skills and maintaining accurate medical documentation.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingEffective Communication SkillsBasic MS Office ProficiencyVeterinary Technical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing 40+ WPMBasic Veterinary Technical SkillsPatient Intake and DischargeCashier DutiesMedical Chart Documentation
Soft Skills
Strong Customer Service FocusExcellent Phone DemeanorAbility to MultitaskFlexibility with SchedulesProblem Resolution
Tools & Technologies
MS Office ProductsEmail SystemsPIMsScheduling Software
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Veterinary EnvironmentOSHA StandardsClient EducationAnimal RestraintPet-Related Hazards
About the role
Key responsibilities & impact- Convert incoming calls into scheduled appointments
- Greet clients and patients positively and ensure they feel welcome
- Manage incoming phone calls, address client needs, and schedule appointments
- Promote Care Companion Plans and services
- Make weekly proactive reminder calls to clients due or overdue for services
- Perform patient intake and discharge
- Facilitate client education and use of the client-facing online pharmacy
- Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
- Maintain accurate medical charts and documentation
- Collaborate with the veterinary team to streamline patient flow and enhance client experience
- Keep the reception area clean and inviting
- Resolve customer complaints
- Learn basic veterinary technical skills, including animal restraint and lab duties
- Take on other responsibilities as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment
- 1+ years of experience working with computers (typing, email, other software)
- Experience handling dogs, cats, and exotic animals
- Typing 40+ wpm
- Basic MS Office products (Word, Excel) and email systems
- Strong customer service focus
- Excellent phone demeanor
- Effective communication skills
- Ability to learn new computer software systems (PIMs, scheduling, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching
- Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays
- Must comply with OSHA standards and regulations
- Ability to work in an environment with pet-related sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
Benefits
Comp & perks- Positive culture
- Strong mentorship
- Opportunities for growth
- Reasonable accommodation for qualified employees with disabilities