Veterinary Receptionist

WellHaven Pet Health

. Greet clients and patients in a positive and friendly manner .

Posted 11/4/2026full-timeHillsboro • Oregon • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage client interactions effectively, including scheduling and educating clients about veterinary services. Proficient in using computer software systems and maintaining accurate documentation while adhering to safety standards.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingEffective Communication SkillsMS Office ProficiencyVeterinary Technical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 40+ WPMBasic Veterinary Technical SkillsPatient Intake and DischargeCash HandlingMedical Chart Documentation

Soft Skills

Positive AttitudeEmpathetic Phone DemeanorMultitasking AbilityCalm Under PressureClient Education Facilitation

Tools & Technologies

PIMsScheduling SystemsMS Office (Word, Excel)Email Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Veterinary ServicesClient LoyaltyPreventive CareOSHA StandardsAnimal Handling

About the role

Key responsibilities & impact

Greet clients and patients in a positive and friendly manner
Manage incoming calls and schedule veterinary appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and services and educate clients about preventive care
Make weekly proactive reminder calls to clients due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the client-facing online pharmacy
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
Maintain accurate medical charts and documentation
Work with the veterinary team to streamline patient flow and improve the client experience
Keep the reception area clean and inviting
Resolve customer complaints and foster repeat visits and client loyalty
Learn basic veterinary technical skills, including animal restraint and lab duties
Take on additional responsibilities as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
1+ years of experience working with computers, including typing, email, and other software
Ability to handle dogs, cats, and exotic animals
Typing speed of 40+ wpm
Basic MS Office products, including Word and Excel, and email systems
Strong customer service focus
Excellent phone demeanor with a professional and empathetic tone
Effective communication skills
Ability to multitask accurately in a fast-paced environment
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems, including PIMs and scheduling systems
Ability to work onsite; remote work is not available
Flexibility for 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pet-related sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
Ability to adhere to OSHA standards and company policies

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Collaborative, team-centered work environment
Reasonable accommodation for qualified employees with disabilities