Veterinary Receptionist

WellHaven Pet Health

. Greet clients and patients in a positive, friendly manner .

Posted 10/5/2026full-timeVancouver • Washington • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage client interactions effectively, schedule appointments, and maintain accurate documentation. Proficient in using computer software systems and basic veterinary technical skills to enhance client experience and streamline operations.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingTyping 40+ WpmMS Office ProficiencyVeterinary Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingTyping 40+ WpmBasic Veterinary Technical SkillsCash HandlingPatient Intake and Discharge

Soft Skills

Effective Communication SkillsEmpathetic Phone DemeanorAdaptabilityMultitaskingProblem Resolution

Tools & Technologies

MS Office ProductsEmail SystemsPIMsScheduling Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceVeterinary ExperienceOSHA StandardsAnimal RestraintBiological Hazards

About the role

Key responsibilities & impact

Greet clients and patients in a positive, friendly manner
Manage incoming calls and schedule veterinary appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and other services
Make weekly reminder calls to clients due or overdue for services
Perform patient intake and discharge
Educate clients about and facilitate use of the online pharmacy
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
Maintain accurate patient medical charts and documentation
Collaborate with the veterinary team to streamline patient flow and improve client experience
Keep the reception area clean and inviting
Resolve customer complaints proactively
Adhere to OSHA standards and company safety policies
Learn basic veterinary technical skills, including animal restraint and lab duties
Perform other assigned responsibilities

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
1+ years of experience working with computers, including typing, email, and other software
Ability to convert incoming client calls into scheduled appointments
Ability to multitask accurately in a fast-paced environment
Ability to remain calm and focused during high call volumes
Ability to learn and use new computer software systems (PIMs, scheduling, etc.)
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing 40+ wpm
Basic MS Office products (Word, Excel) and email systems
Strong customer service focus and adaptability to individual clients
Excellent professional and empathetic phone demeanor
Effective communication skills
Flexibility for 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pets, biological hazards, and medications
Veterinary experience is a plus, but not required

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Reasonable accommodation for qualified employees with disabilities