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Veterinary Receptionist
WellHaven Pet Health. Greet clients and patients positively and provide a welcoming first point of contact .
About the role
Key responsibilities & impact- Greet clients and patients positively and provide a welcoming first point of contact
- Manage incoming phone calls and schedule veterinary appointments
- Convert more than 20% of new-client incoming calls into scheduled appointments
- Promote Care Companion Plans and other preventive care services
- Make weekly proactive reminder calls to clients who are due or overdue for services
- Perform patient intake and discharge
- Facilitate client education and use of the client-facing online pharmacy
- Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
- Maintain accurate patient medical charts and documentation
- Collaborate with the veterinary team to streamline patient flow and improve client experience
- Keep the reception area clean and inviting
- Resolve customer complaints proactively
- Adhere to OSHA standards and company safety policies
- Learn basic veterinary technical skills, including animal restraint and laboratory duties
- Perform other assigned responsibilities supporting team success and call-to-conversion efficiency
Requirements
What you’ll need- High School Diploma or equivalent
- 1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
- 1+ years of experience working with computers (typing, email, other software)
- Veterinary experience is a plus, but not required
- Ability to convert incoming client calls into scheduled appointments
- Ability to multitask accurately in a fast-paced environment
- Ability to remain calm and focused during high call volumes
- Ability to learn and use computer software systems, including PIMs and scheduling systems
- Experience with or knowledge of handling dogs, cats, and exotic animals
- Typing speed of 40+ wpm
- Basic MS Office products (Word, Excel) and email systems
- Strong customer service focus and ability to adapt to individual clients
- Excellent, professional, and empathetic phone demeanor
- Effective communication skills
- Ability to work onsite; remote work is not available
- Flexibility for 10+ hour shifts, weekends, evenings, and holidays
- Ability to lift 25+ pounds and perform standing, walking, and reaching
- Ability to work around pet-related sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
Benefits
Comp & perks- Strong mentorship
- Opportunities for growth
- Positive, team-centered culture
- Reasonable accommodation for qualified employees with disabilities