Veterinary Receptionist

WellHaven Pet Health

. Greet clients and patients positively and ensure they feel welcome .

Posted 11/6/2026full-timeTumwater • Washington • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while maintaining accurate patient documentation and collaborating effectively with the veterinary team. Proficient in using computer software systems and basic MS Office products to enhance client interactions and streamline operations.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingEffective Communication SkillsBasic MS Office ProficiencyAnimal Handling Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40+ WpmBasic Veterinary Technical SkillsPatient Intake and Discharge DutiesCashier DutiesMedical Chart Maintenance

Soft Skills

Professional Empathetic ToneAbility to MultitaskCalm Under PressureStrong Client FocusProblem Resolution

Tools & Technologies

PIMsScheduling SoftwareEmail Systems

Industry Keywords

OSHA StandardsPreventive Care EducationClient SatisfactionVeterinary ServicesFast-Paced Environment

About the role

Key responsibilities & impact

Greet clients and patients positively and ensure they feel welcome
Manage incoming calls, address client needs, and schedule veterinary appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and services and educate clients about preventive care
Make weekly proactive reminder calls to clients due or overdue for services and book appointments
Perform patient intake and discharge duties
Facilitate client education and use of the client-facing online pharmacy
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
Maintain accurate medical charts and thorough patient documentation
Collaborate with the veterinary team to streamline patient flow and improve client experience
Keep the reception area clean and inviting
Resolve customer complaints and support client satisfaction and repeat visits
Adhere to OSHA standards and company policies
Learn basic veterinary technical skills, including animal restraint and lab duties
Perform other assigned responsibilities supporting team success and call-to-conversion efficiency

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment
1+ years of experience working with computers (typing, email, other software)
Ability to convert incoming client calls into scheduled appointments
Ability to multitask in a fast-paced environment while maintaining accuracy
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems (PIMs, scheduling, etc.)
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing 40+ wpm
Basic MS Office products (Word, Excel) and email systems
Strong customer service focus and ability to personalize client interactions
Excellent phone demeanor and professional, empathetic tone
Effective communication skills
Ability to work onsite at the hospital or offsite event locations; remote work is not available
Flexibility for 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pets that may bite or scratch, biological hazards, and medications

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Reasonable accommodation for qualified employees with disabilities