Director, Investor Services

Wellington Management

. Lead the investor services function supporting advisors, investors, and intermediary partners across investment products .

Posted 9/21/2026full-timeUnited StatesLead💰 $120,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in investor services and wealth platform operations, with a strong focus on onboarding, subscription processing, and operational efficiency. Proven ability to lead teams, manage cross-functional initiatives, and build scalable servicing models that enhance advisor and investor experiences.

Highest-signal resume keywords

Investor Services ManagementOnboarding And KYC ComplianceOperational Efficiency ImprovementTeam Leadership And DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investor Lifecycle ServicingSubscription/Redemption ProcessingWealth Platform OperationsWorkflow OptimizationService Level Agreements (SLAs)Key Performance Indicators (KPIs)Alternatives OperationsTransfer Agency CoordinationAdvisor Needs AssessmentRisk Management Practices

Soft Skills

Strong CommunicationProblem-SolvingStakeholder ManagementRelationship BuildingTeam Execution

Tools & Technologies

CRM SystemsInvestor PlatformsReporting ToolsAutomation TechnologiesWorkflow Management Tools

Industry Keywords

Private Wealth ServicingAlternative Investment ProductsWirehousesRegistered Investment Advisors (RIAs)Broker-DealersCustodiansTransfer AgentsDistribution RelationshipsInvestment ProductsOperational Throughput

About the role

Key responsibilities & impact

Lead the investor services function supporting advisors, investors, and intermediary partners across investment products
Define and scale the servicing model, including service standards, SLAs, escalation protocols, and operating framework
Own and manage a KPI-driven servicing model covering responsiveness, resolution, platform activation, advisor experience, and operational throughput
Serve as senior escalation point for complex onboarding, subscription/redemption activity, servicing inquiries, and platform-related issues
Oversee the end-to-end investor lifecycle, including onboarding, AML/KYC, subscriptions, redemptions, transfers, account maintenance, and reporting
Partner with Distribution and National Accounts on platform onboarding, integration, and advisor servicing
Maintain relationships with custodians, transfer agents, and service providers
Drive operational efficiency and scalability through workflow optimization, automation, and technology enablement across CRM, investor platforms, and reporting tools
Lead cross-functional coordination and team execution for product launches, platform expansion, and new distribution relationships
Maintain strong compliance and risk management practices
Lead, develop, and coach a team of Analysts and Managers

Requirements

What you’ll need

10–15+ years of experience in investor services, private wealth servicing, alternatives operations, or wealth platform infrastructure
Significant experience supporting alternative investment products within the U.S. Wealth channel
Strong knowledge of onboarding, suitability, subscription/redemption processing, and transfer agency coordination
Experience working with wirehouses, RIAs, private banks, and broker-dealers
Proven leadership experience with the ability to manage teams and cross-functional initiatives
Strong communication, problem-solving, and stakeholder management skills
Ability to operate effectively in a fast-paced, growth-oriented environment
Deep knowledge of alternatives and traditional products, investor lifecycle servicing, and wealth platform operations, including evergreen and semi-liquid structures
Demonstrated ability to build and scale servicing models, improve workflows, and drive operational efficiency
Strong understanding of advisor needs and servicing's role in distribution success
Proven ability to partner cross-functionally and build relationships with internal teams and external stakeholders
Experience leveraging CRM systems, investor platforms, and reporting tools
Ability to translate strategy into execution at strategic and tactical levels

Benefits

Comp & perks

Discretionary Corporate Bonus and/or Incentives, if eligible
Retirement plan
Health and wellbeing coverage
Dental coverage
Vision coverage
Pharmacy coverage
Health savings account
Flexible spending accounts
Commuter program
Employee assistance program
Life and disability insurance
Adoption assistance
Back-up childcare
Tuition/CFA reimbursement
Paid time off, including leave of absence, paid holidays, volunteer, sick and vacation time
Flexible work environment
Remote work 1 day a week