Wellington Management

Director

• Lead the investor services function supporting advisors, investors, and intermediary partners across investment products
• Define and scale the servicing model, including service standards, SLAs, escalation protocols, and operating framework
• Own and manage a KPI-driven servicing model covering responsiveness, resolution, platform activation, advisor experience, and operational throughput
• Serve as senior escalation point for complex onboarding, subscription/redemption activity, servicing inquiries, and platform-related issues
• Oversee the end-to-end investor lifecycle, including onboarding, AML/KYC, subscriptions, redemptions, transfers, account maintenance, and reporting
• Partner with Distribution and National Accounts on platform onboarding, integration, and advisor servicing
• Maintain relationships with custodians, transfer agents, and service providers
• Drive operational efficiency and scalability through workflow optimization, automation, and technology enablement across CRM, investor platforms, and reporting tools
• Lead cross-functional coordination and team execution for product launches, platform expansion, and new distribution relationships
• Maintain strong compliance and risk management practices
• Lead, develop, and coach a team of Analysts and Managers

Director, Investor Services

Financial Planning and Analysis

• Support investment teams to ensure investment transactions and holdings comply with client guidelines and regulatory requirements
• Review Investment Management Agreements and evaluate client guidelines
• Maintain the Sentinel guideline monitoring system
• Perform real-time, pre-trade support with investors
• Resolve post-trade incident exceptions generated from Sentinel
• Collaborate with Guideline Monitoring Analysts, Global Relationship Teams, Product Management, and Portfolio Management
• Develop a deep understanding of investment strategies relative to client guidelines and regulatory requirements

Director, Investor Services

Investment Compliance Analyst