Office Administrator

Wellness Road Psychology

. Monitor and respond to new client inquiries by email and phone .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, clinician scheduling, and insurance credentialing within a healthcare administration context. Proficient in managing multi-state payroll and compliance while enhancing client experience and operational efficiency.

Highest-signal resume keywords

Insurance CredentialingMedical BillingCRM Software ProficiencyPractice-Management SoftwareAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationPayment ProcessingPayroll CalculationClinician OnboardingSOP MaintenanceCompliance CoordinationRecord ManagementKPI TrackingCredentialing ManagementPayer Coordination

Soft Skills

Strong CommunicationOrganization SkillsProblem-Solving Skills

Tools & Technologies

SimplePracticeHeadwayZocdocRippling

Industry Keywords

Healthcare AdministrationClient ExperienceMulti-State PayrollEmployee RecordsContract Templates

About the role

Key responsibilities & impact

Monitor and respond to new client inquiries by email and phone
Match clients with clinicians based on insurance, state licensure, specialty and availability
Verify insurance coverage or payment method and schedule initial sessions
Manage clinician schedules on SimplePractice, Headway and Zocdoc
Manage clinician credentialing and re-credentialing, CAQH profiles, attestations, license renewals and payer coordination
Enter and process payments the same day and communicate with the external billing service
Track weekly financials, calculate payroll reports and handle clinician compensation
Onboard team members through Rippling and maintain employee and contractor records
Support multi-state payroll and employer tax registrations
Coordinate records requests, subpoenas and compliance matters
Maintain SOPs, contract templates and administrative documentation
Recruit and onboard clinicians into practice systems and directories
Maintain clinician profiles, website content, patient surveys and clinician feedback forms
Support daily remote operations with the General Manager and clinic directors
Improve client experience, track KPIs and clinician productivity, and support growth initiatives

Requirements

What you’ll need

Proficiency with CRM and practice-management software, or ability to learn new technology quickly
Strong attention to detail and comfort managing many moving parts across systems
Experience with insurance credentialing, medical billing or healthcare administration is a strong plus
Strong communication, organization and problem-solving skills
Completion of the required short written questionnaire
Availability during business hours and flexibility to address occasional evening or weekend issues

Benefits

Comp & perks

$10 commission for every new client scheduled who attends at least 8 sessions