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Multi-Site Manager
WellNow Urgent Care. Lead two urgent care sites and manage overall facility operations .
Posted 9/25/2026full-timeMount Prospect • Illinois • United StatesMid-LevelSenior💰 $60,000 per yearWebsite
About the role
Key responsibilities & impact- Lead two urgent care sites and manage overall facility operations
- Ensure alignment with WellNow’s mission, vision, culture, and strategy
- Oversee patient satisfaction, revenue, profitability, site organization, inventory, employee engagement, and team development
- Onboard, train, and cross-train site team members
- Oversee site employees and daily activities to ensure timely delivery of services
- Coach employees and conduct team briefs and monthly meetings
- Ensure adequate staffing and create schedules for clinical positions
- Monitor patient flow, wait times, surge protocols, and care efficiency
- Collaborate with and support providers in delivering patient care
- Ensure compliance with scripts, protocols, OSHA requirements, housekeeping, and equipment maintenance
- Complete and oversee daily multi-site manager checklists
- Partner with Talent Acquisition to assess, select, and hire clinic team members
- Manage performance reviews, coaching, accountability, performance plans, and goals
- Resolve patient grievances and visitor issues and improve patient satisfaction
- Oversee occupational medicine at the sites
- Manage site metrics, accounts receivable, bad debt, expenditures, budgets, supplies, vendor payments, and labor costs
- Submit and review orders, schedules, testing visits, and operational reports
- Lead execution of urgent care goals and objectives with the Provider Lead
- Manage timekeeping, attendance, absence management, and approvals
- Present in clinics at least 5 days per week, including days, nights, and weekends as needed
- Manage provider operational performance and timely chart completion
Requirements
What you’ll need- 3+ years of experience in a healthcare environment; clinical experience preferred
- Ability to work alternate shifts and float to other clinic locations as required
- Participation in weekend rotation within the region
- Ability to work independently and in a team environment
- Strong interpersonal and communication skills
- Detail-oriented and well organized
- Microsoft Office experience
- Reliable transportation
- Approximately 50% travel required
- Ability to communicate and interact effectively with employers, patients, providers, managers, and colleagues
- Flexible schedule including evenings and weekends
- Ability to work in clinics open 7 days a week from 7am–11pm
Benefits
Comp & perks- Competitive salary
- Parental leave
- Continuing education opportunities
- Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
- 401(k) plan with a company match
- Free urgent care visits for you and your immediate family members
- Scrubs provided
- Opportunities for promotional growth
- Monthly bonus based on performance and productivity
- Annual license renewal reimbursement