WellNow Urgent Care

Manager

• Lead two urgent care sites and manage overall facility operations
• Ensure alignment with WellNow’s mission, vision, culture, and strategy
• Oversee patient satisfaction, revenue, profitability, site organization, inventory, employee engagement, and team development
• Onboard, train, and cross-train site team members
• Oversee site employees and daily activities to ensure timely delivery of services
• Coach employees and conduct team briefs and monthly meetings
• Ensure adequate staffing and create schedules for clinical positions
• Monitor patient flow, wait times, surge protocols, and care efficiency
• Collaborate with and support providers in delivering patient care
• Ensure compliance with scripts, protocols, OSHA requirements, housekeeping, and equipment maintenance
• Complete and oversee daily multi-site manager checklists
• Partner with Talent Acquisition to assess, select, and hire clinic team members
• Manage performance reviews, coaching, accountability, performance plans, and goals
• Resolve patient grievances and visitor issues and improve patient satisfaction
• Oversee occupational medicine at the sites
• Manage site metrics, accounts receivable, bad debt, expenditures, budgets, supplies, vendor payments, and labor costs
• Submit and review orders, schedules, testing visits, and operational reports
• Lead execution of urgent care goals and objectives with the Provider Lead
• Manage timekeeping, attendance, absence management, and approvals
• Present in clinics at least 5 days per week, including days, nights, and weekends as needed
• Manage provider operational performance and timely chart completion

Multi-Site Manager

Recruitment

• Collaborate with hiring managers and region leaders to confirm staffing needs and develop recruitment plans
• Maintain strong relationships with hiring managers and provide updates on interview, offer, and onboarding processes
• Conduct full-cycle recruitment for assigned roles
• Post job openings and source candidates using recruiting resources, networking, and social media
• Develop relationships with area colleges and universities and attend job fairs
• Review resumes, conduct phone screens, and recommend candidates to hiring managers
• Manage candidate selection and interview processes, including scheduling onsite interviews and shadowing
• Assist managers in evaluating candidate skills and competencies for final selection
• Manage offers, negotiations, and onboarding
• Stay informed about industry trends, salary benchmarks, and healthcare recruitment best practices
• Maintain accurate candidate and recruitment activity records
• Follow organizational rules, regulations, and recruitment strategies
• Suggest improvements to recruitment policies and strategies
• Create and execute sourcing strategies
• Verify candidate credentials, licenses, certifications, and background checks

Talent Acquisition Partner

General

• Start up and shut down all X-Ray equipment
• Identify patients and confirm ordered examinations
• Travel to designated locations within the assigned region to perform X-Ray exams
• Complete fleet vehicle responsibilities, including gassing, daily checklists, and logs
• Monitor communication venues and remain in communication with location teams
• Prepare patients and conduct x-rays following established patient-care and safety procedures
• Obtain patient history and document observations during radiologic examinations
• Use radiation protection and shielding materials
• Ensure radiology equipment functions properly and report malfunctions
• Complete radiologic procedures in the EMR and provide billing notes as necessary
• Obtain insurance pre-authorization for CT scans
• Confirm X-Ray exams in PACS and ensure reports are available in patient charts
• Clarify discrepancies in radiology readings with medical providers
• Clean and stock sites with team members
• Participate in quality control and assurance programs
• Perform basic medical assisting and occupational medicine technician duties, including greeting/registering patients and triaging incoming calls

Radiologic Technologist, X-Ray

Physician

• Collaborate with Physician Assistants (PAs) and Nurse Practitioners (NPs) in urgent care using a telemedicine platform, providing expert guidance and supervision for clinical decision-making, diagnosis, and treatment plans
• Be available for PAs and NPs to discuss patients that meet WellNow’s criteria to call
• Review patient cases remotely, assessing medical histories, symptoms, and relevant diagnostic data to provide accurate diagnoses and evidence-based treatment recommendations
• Ensure compliance with established clinical protocols, guidelines, and regulatory requirements for urgent care practice
• Guide and mentor PAs and NPs through regular feedback, case discussions, and educational resources
• Assess and triage urgent care cases, determining the appropriate level of care, including referrals to specialists or transfers to an emergency department when necessary
• Stay up-to-date with advancements in urgent care medicine, best practices, and evidence-based guidelines
• Participate in quality improvement initiatives focused on patient safety, efficiency, and quality of care
• Maintain accurate and complete documentation of patient encounters for legal, regulatory, and billing compliance
• Demonstrate professionalism, empathy, and clear communication when interacting with medical staff and patients, including follow-up instructions

Collaborating Physician

• Start up and shut down all X-Ray equipment
• Properly identify patients and confirm ordered examinations
• Travel to designated locations within the assigned region to perform X-Ray exams
• Complete fleet vehicle responsibilities, including gassing the vehicle and completing daily checklists and logs
• Monitor communication venues and remain in communication with location teams
• Prepare patients for radiological procedures and conduct X-rays following established patient care and safety procedures
• Obtain detailed patient history and record observations during radiologic examinations
• Use radiation protection and shielding materials
• Ensure radiology equipment functions appropriately and report malfunctions to the Lead Radiologic Technologist
• Complete radiologic procedures in the EMR and document information necessary for billing
• Obtain insurance pre-authorization for CT scans
• Confirm X-Ray exams in PACS and ensure reports are available in patients’ charts
• Clarify discrepancies in radiology readings with medical providers
• Clean and stock the site with team members
• Participate in quality control and assurance programs
• Perform basic medical assisting and occupational medicine technician duties, including greeting and registering patients and triaging incoming phone calls

Nurse

• Assist the practitioner with examinations, procedures, and other assigned duties
• Administer medications and injections
• Collect and prepare laboratory specimens and assist with management of results
• Efficiently manage patient flow through the office
• Prepare exam rooms, including maintenance, equipment sterilization, and supply stocking
• Handle patient callbacks
• Attend required staff training and meetings
• Assist with other assigned duties as needed

Multi-Site Manager

Talent Acquisition Partner

Radiologic Technologist, X-Ray

Collaborating Physician

Radiologic Technologist, X-Ray

Licensed Practical Nurse, LPN