Multi-Site Manager

WellNow Urgent Care

. Lead two urgent care sites and manage overall facility operations .

Posted 10/27/2026full-timeJoliet • Illinois • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing urgent care operations, ensuring patient satisfaction, team development, and adherence to compliance standards. Proficient in overseeing clinical staff, optimizing patient flow, and managing site metrics to drive operational excellence.

Highest-signal resume keywords

Healthcare Operations ManagementPatient Satisfaction OversightTeam Development and CoachingOSHA ComplianceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ExperiencePatient Flow ManagementInventory ManagementPerformance ManagementBudget ReviewTimekeeping ManagementStaff SchedulingVendor Payment ManagementOperational Performance MonitoringMulti-Site Management

Soft Skills

Interpersonal SkillsCommunication SkillsDetail-OrientedOrganizational SkillsTeam Collaboration

Industry Keywords

Urgent CarePatient CareEmployee EngagementTalent AcquisitionHealthcare EnvironmentPatient Rooming ProtocolDischarge ProtocolCallback ProtocolSurge ProtocolOccupational Medicine

About the role

Key responsibilities & impact

Lead two urgent care sites and manage overall facility operations
Ensure alignment with WellNow’s mission, vision, culture, and strategy
Oversee patient satisfaction, revenue, profitability, site organization, inventory, employee engagement, and team development
Oversee onboarding, training, and cross-training of site team members
Directly supervise site team members and activities
Communicate job expectations and conduct individual and team coaching
Ensure adequate staffing and coverage for scheduled shifts
Facilitate team briefs and monthly meetings
Monitor patient flow, wait times, and surge protocol
Collaborate with and support providers to ensure optimal patient care
Recognize and reward team members for meeting goals and company values
Ensure adherence to patient rooming, discharge, callback, OSHA, housekeeping, and equipment maintenance protocols
Complete and oversee daily multi-site manager checklists
Partner with Talent Acquisition to assess, select, and hire clinic team members
Manage team performance, reviews, coaching, performance plans, and accountability
Resolve patient grievances, complaints, and visitor issues
Improve operations, staff retention, and employee engagement
Provide direct oversight of occupational medicine
Manage site metrics, including patient satisfaction, visits, expenditures, accounts receivable, and bad debt
Submit supply orders and manage vendor payments
Review schedules, testing visits, reports, budgets, labor costs, and supply expenses
Create clinical staff schedules and vary staffing based on patient volume
Manage timekeeping, attendance, absence management, and approvals
Lead execution of urgent care goals and objectives with the Provider Lead
Ensure timely completion of provider charts and operational performance
Work in clinics at least 5 days per week across days, nights, and weekends

Requirements

What you’ll need

3+ years of experience in a healthcare environment
Clinical experience preferred
May be required to work alternate shifts and float to other clinic locations
Participation in weekend rotation within the region
Ability to work independently and in a team environment
Strong interpersonal and communication skills
Detail-oriented and well organized
Microsoft Office experience
Reliable transportation
Willingness to travel approximately 50%
Ability to communicate and interact effectively with employers, patients, providers, managers, and colleagues
Ability to work a flexible schedule including evenings and weekends
Must ensure compliance with OSHA requirements

Benefits

Comp & perks

Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match
Free urgent care visits for you and your immediate family members
Scrubs provided
Opportunities for promotional growth
Monthly bonus based on performance and productivity
Annual license renewal reimbursement