Multi-Site Manager

WellNow Urgent Care

. Lead operations across two WellNow Urgent Care sites .

Posted 10/8/2026full-timeClifton Park • New York • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing daily operations across multiple urgent care sites, ensuring patient satisfaction, staff engagement, and compliance with healthcare standards. Proficient in operational metrics management, team development, and effective communication within a clinical environment.

Highest-signal resume keywords

Healthcare Operations ManagementPatient Satisfaction ImprovementTeam Development and TrainingOSHA CompliancePerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ExperienceBudget ManagementInventory ManagementStaff SchedulingMulti-Site ManagementAccounts Receivable ManagementPatient Flow MonitoringSurge Protocol ImplementationPerformance Review ManagementTimekeeping Management

Soft Skills

Strong Interpersonal SkillsEffective CommunicationDetail-OrientedWell OrganizedTeam Collaboration

Tools & Technologies

Microsoft Office

Industry Keywords

Urgent CarePatient CareEmployee EngagementTalent AcquisitionOccupational MedicineHealthcare EnvironmentPatient Grievance ResolutionFlexible SchedulingTravel RequirementsWeekend Rotation

About the role

Key responsibilities & impact

Lead operations across two WellNow Urgent Care sites
Ensure the WellNow mission, vision, culture, and strategy are carried out
Manage daily operations, patient satisfaction, revenue, profitability, organization, inventory, employee engagement, and team development
Oversee onboarding, training, and cross-training of site team members
Directly oversee site team members and activities
Communicate job expectations and conduct coaching and team meetings
Ensure adequate staffing and coverage at all times
Monitor patient flow and wait times and implement surge protocols as needed
Collaborate with and support Providers in delivering patient care
Recognize and reward team members for meeting goals
Ensure patient rooming, discharge, callbacks, OSHA compliance, housekeeping, and equipment maintenance protocols are followed
Complete and oversee daily Multi-Site Manager checklists
Partner with Talent Acquisition to assess, select, and hire clinic team members
Manage performance reviews, coaching, performance plans, and accountability
Resolve patient grievances and visitor issues
Improve operations, staff retention, employee engagement, and patient satisfaction
Provide direct oversight of occupational medicine
Manage site metrics, accounts receivable, bad debt, expenses, budgets, supplies, vendor payments, and reporting
Create clinical staffing schedules and adjust staffing to patient volume
Manage timekeeping, attendance, absence management, and approvals
Track labor and supply costs against budget
Present in clinics at least 5 days per week across days, nights, and weekends
Manage provider operational performance and chart completion

Requirements

What you’ll need

3+ years of experience in a healthcare environment and clinical experience preferred
May be required to work alternate shifts and float to other clinic locations
Weekend rotation within the region as assigned
Ability to work independently and in a team environment
Strong interpersonal and communication skills
Detail-oriented and well organized
Microsoft Office experience
Reliable transportation
Approximately 50% travel required
Effective communication and interaction with employers, patients, providers, managers, and colleagues
Ability to work a flexible schedule including evenings and weekends
Ability to work in clinics open 7 days a week from 7am–11pm
Must comply with applicable OSHA requirements

Benefits

Comp & perks

Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match
Free urgent care visits for you and your immediate family members
Scrubs provided
Opportunities for promotional growth
Monthly bonus based on performance and productivity
Annual License renewal reimbursement