Regional Director – Operations

WellNow Urgent Care

. Direct and lead approximately 5-7 Multi-Site Managers overseeing 10-14 urgent care sites .

Posted 10/6/2026full-timeIllinois • United StatesLead💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multi-site operations, focusing on performance evaluation, employee management, and continuous improvement. Proficient in utilizing Health Information Technology systems and Microsoft Office Suite to enhance operational efficiency and patient experience.

Highest-signal resume keywords

Multi-Site ManagementHealth Information Technology (HIT) SystemsEmployee ManagementPerformance EvaluationProject Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementPerformance EvaluationBudget ManagementReport GenerationContinuous Improvement TechniquesHiring StrategiesTraining and OnboardingWorkflow OptimizationP&L MonitoringDetail-Oriented

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft Office SuiteHealth Information Technology (HIT) Systems

Certifications & Qualifications

Valid Driver’s LicenseAuto Insurability

Industry Keywords

Urgent CareEmployee RelationsPatient ExperienceTalent AcquisitionOperational Issues

About the role

Key responsibilities & impact

Direct and lead approximately 5-7 Multi-Site Managers overseeing 10-14 urgent care sites
Manage operations, coordination, performance results, and evaluation of assigned regional sites
Apply best practices, regulatory standards, and continuous improvement techniques to maximize efficiency
Partner with Talent Acquisition and Multi-Site Managers to assess, select, and hire regional team members
Implement hiring and retention strategies
Ensure site managers organize hiring, training, onboarding, scheduling, and inventory
Collaborate with Multi-Site Managers to optimize workflow, productivity, and efficiency
Evaluate manager performance, resolve issues, provide feedback, and take corrective action
Collaborate with operations and HR leaders on employee relations matters
Manage employee practices that empower and reward site teams
Solicit and respond to patient feedback to improve services and processes
Monitor P&L reports and align site revenues and expenditures with budgets
Respond to escalated patient grievances and operational issues
Provide input on initiatives, policies, and practices supporting company goals
Maintain a consistent presence at sites within the region
Conduct weekly calls and individual status meetings with Multi-Site Managers
Participate in weekend on-call rotations as needed
Support urgent care, clinical teams, and patient experience initiatives
Perform other duties as assigned

Requirements

What you’ll need

Significant travel required – 90% of the time
3-5 years’ experience supervising staff or documented performance
Ability to work both independently and in a team environment
Strong interpersonal and communication skills
Strong presentation, employee management, and project implementation skills
Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports
Skill in organizing and establishing priorities
Detail-oriented and well organized
Excellent problem-solving skills
High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills
Must have valid driver’s license and auto insurability
Ability to work a flexible schedule including days, nights and weekends
High School or GED required
College degree preferred

Benefits

Comp & perks

Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match
Free urgent care visits for you and your immediate family members
Opportunities for promotional growth
Monthly bonus based on your performance and productivity