Regional Director – Operations

WellNow Urgent Care

. Direct and lead approximately 5–7 Multi-Site Managers overseeing 10–14 WellNow sites .

Posted 10/6/2026full-timeIllinois • United StatesLead💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Multi-Site Managers and optimizing operational efficiency across multiple locations. Proficient in employee management, performance evaluation, and implementing hiring and retention strategies while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Multi-Site ManagementEmployee ManagementHealth Information Technology (HIT) SystemsMicrosoft Office Suite ProficiencyOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance EvaluationProject ImplementationBudget ManagementProblem-SolvingHiring Strategies

Soft Skills

Interpersonal SkillsCommunication SkillsDetail-OrientedOrganizational SkillsPresentation Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Continuous Improvement TechniquesPatient ExperienceEmployee RelationsP&L ReportsRegulatory Standards

About the role

Key responsibilities & impact

Direct and lead approximately 5–7 Multi-Site Managers overseeing 10–14 WellNow sites
Manage operations, coordination, performance results, and evaluation of all functions within the assigned region
Apply best practices, regulatory standards, and continuous improvement techniques to maximize efficiency
Partner with Talent Acquisition and Multi-Site Managers to assess, select, and hire regional team members
Implement hiring and retention strategies
Ensure Multi-Site Managers organize site hiring, training, onboarding, scheduling, and inventory
Collaborate on site workflow and adjust duties to maximize productivity and efficiency
Evaluate Multi-Site Managers’ performance and address performance issues with the Senior Director of Operations
Collaborate with Multi-Site Managers, Senior Director of Operations, and HR Business Partner on employee relations
Manage employee practices that empower and reward site teams
Solicit and respond to patient feedback to improve services and processes
Monitor P&L reports and align site revenues and expenditures with budgets
Resolve escalated patient grievances and operational issues
Provide input on initiatives, policies, and practices supporting company goals
Maintain a consistent presence at sites within the region
Conduct weekly calls and individual status meetings with Multi-Site Managers
Work weekend on-call rotations as needed
Support urgent care clinical and patient experience training
Perform other duties as assigned

Requirements

What you’ll need

Significant travel required throughout S. IL – 90% of the time
3-5 years’ experience supervising staff or documented performance
Ability to work independently and in a team environment
Strong interpersonal and communication skills
Strong presentation, employee management, and project implementation skills
Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports
Skill in organizing and establishing priorities
Detail-oriented and well organized
Excellent problem-solving skills
High-level proficiency in Microsoft Office Suite with excellent writing, editing, and administrative skills
Must have valid driver’s license and auto insurability
Ability to work a flexible schedule including days, nights, and weekends
High School or GED required
College degree preferred

Benefits

Comp & perks

Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match
Free urgent care visits for you and your immediate family members
Opportunities for promotional growth
Monthly bonus based on performance and productivity