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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively assisting members with healthcare access and navigating health plan resources. Proficient in problem-solving and utilizing technology to enhance member engagement and support.
Highest-signal resume keywords
Customer ServiceHealthcare NavigationBilingual (English/Spanish)Critical ThinkingOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare AccessCare CoordinationTechnical SupportProblem SolvingApp Navigation
Soft Skills
EmpathyProactivitySolution-Oriented Approach
Tools & Technologies
Communication ToolsScheduling Systems
Industry Keywords
Health InsuranceDiverse PopulationsUnderserved Populations
About the role
Key responsibilities & impact- Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs
- Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care
- Help members access tools and services available through their health plan, including BP cuffs, prescription delivery, and transportation
- Advocate for members by helping them understand and access available benefits and resources
- Re-engage members struggling with app check-ins or adherence
- Communicate with members via phone, text, and email
- Escalate complex or unique issues through appropriate channels
- Evaluate and provide feedback on strategies to best support members and increase impact
- Perform other duties as assigned
Requirements
What you’ll need- Excellent customer service and communication skills
- Empathetic, proactive, and solution-oriented approach
- Strong critical thinking and organizational skills
- Ability to problem solve and navigate multiple tools
- Highly proficient using technology and learning new systems quickly
- Bilingual (English/Spanish)
- Prior customer service or healthcare navigation experience
- Prior working experience and understanding of health insurance or care coordination
- High school diploma or equivalent
- Availability for designated shifts providing coverage between 8:00 AM PST and 4:00 PM EST
- Experience working with diverse or underserved populations (preferred)
Benefits
Comp & perks- Flexible working arrangements, supporting strong remote-first practices and tools
- Robust Paid Time Off
- Generous parental leave program
- Health, dental, and vision insurance
- FSA/HSA plans
- Positive impact on people who need it most
- Support of a highly dedicated team focused on building the future of healthcare