Wellth

Care Advocate

• Supervise the Member Care Advocate team's daily work in the Member Care Queue
• Ensure advocates reach the right member through the right channel within each measure's action window
• Provide real-time floor support and step into complex or sensitive calls as needed
• Enforce the one-outreach-per-7-day consolidation rule and exception protocols for acute transitions
• Monitor queue throughput and advocate capacity, flagging bottlenecks or staffing gaps
• Carry a small caseload of members
• Conduct call reviews, live monitoring, and calibration sessions
• Deliver real-time feedback and coaching with clear documentation
• Partner with the Manager on team scorecards
• Own weekly reporting of advocate activity and outcomes
• Surface script gaps, process friction, and training needs
• Support hiring, onboarding, and training of new advocates
• Lead daily huddles and team check-ins
• Serve as the first escalation point for advocate questions
• Communicate emerging floor trends to the Manager and Quality team
• Support scheduling and day-to-day capacity planning
• Help maintain accurate outreach history and case documentation

Member Care Advocate – Supervisor

• Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs
• Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care
• Help members access tools and services available through their health plan, including BP cuffs, prescription delivery, and transportation
• Advocate for members by helping them understand and access available benefits and resources
• Re-engage members struggling with app check-ins or adherence
• Communicate with members via phone, text, and email
• Escalate complex or unique issues through appropriate channels
• Evaluate and provide feedback on strategies to best support members and increase impact
• Perform other duties as assigned

Member Care Advocate

• Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs
• Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care
• Help members access tools and services available through their health plan, including BP cuffs, prescription delivery, and transportation
• Advocate on behalf of members by helping them understand and access available benefits and resources
• Re-engage members who are struggling with app check-ins or adherence
• Communicate with members across phone, text, and email with empathy and clarity
• Escalate complex or unique issues through appropriate channels
• Continuously evaluate and provide feedback on strategies to best support members and increase impact
• Perform other duties as assigned

Member Care Advocate – Supervisor

Member Care Advocate

Member Care Advocate II