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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively navigating healthcare access and benefits for members. Proficient in using technology and learning new systems, with a focus on empathetic and solution-oriented support.
Highest-signal resume keywords
Customer ServiceHealthcare NavigationBilingual (English/Spanish)Critical ThinkingEmpathy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare AccessCare CoordinationProblem SolvingTechnical SupportAppointment Scheduling
Soft Skills
CommunicationOrganizational SkillsProactive ApproachSolution-Oriented MindsetEmpathy
Tools & Technologies
Health Plan ToolsMobile ApplicationsCommunication Platforms
Industry Keywords
Health InsuranceDiverse PopulationsUnderserved PopulationsMember Advocacy
About the role
Key responsibilities & impact- Answer questions about the Wellth Rewards program and assist with technical or app-related questions and needs
- Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care
- Help members access tools and services available through their health plan, including BP cuffs, prescription delivery, and transportation
- Advocate on behalf of members by helping them understand and access available benefits and resources
- Re-engage members who are struggling with app check-ins or adherence
- Communicate with members across phone, text, and email with empathy and clarity
- Escalate complex or unique issues through appropriate channels
- Continuously evaluate and provide feedback on strategies to best support members and increase impact
- Perform other duties as assigned
Requirements
What you’ll need- Excellent customer service and communication skills
- Empathetic, proactive, and solution-oriented approach
- Strong critical thinking and organizational skills with the ability to problem solve and navigate multiple tools
- Highly proficient using technology and learning new systems quickly
- Bilingual (English/Spanish)
- Prior customer service or healthcare navigation experience
- Prior working experience and understanding of health insurance or care coordination
- High school diploma or equivalent
- Experience working with diverse or underserved populations (preferred)
- Availability for designated shifts providing coverage between 8:00 AM PST and 4:00 PM EST
- Prolonged periods of sitting at a desk and working on a computer
- Legally authorized to work in the United States
Benefits
Comp & perks- Flexible working arrangements, supporting strong remote-first practices and tools
- Robust Paid Time Off and generous parental leave program
- Health, dental, vision insurance, in addition to FSA/HSA plans
- Ability to have a positive impact on people who need it most
- Support of a highly dedicated team focused on building the future of healthcare