Senior Client Success Manager

Wellth

. Own relationships between Wellth and healthcare customers, typically large payer and provider organizations .

Posted 10/6/2026full-timeRemote • California • United StatesSenior💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relations within the healthcare sector, focusing on program implementation, data analysis, and stakeholder engagement. Proficient in navigating complex healthcare organizations and driving value through strategic partnerships and data-driven insights.

Highest-signal resume keywords

Account ManagementHealthcare Data AnalysisProject ManagementClient-Facing ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisProgram ImplementationHEDIS Performance ImprovementHealthcare Data Familiarity

Soft Skills

Strong CommunicationInterpersonal SkillsAttention to DetailMultitaskingAdaptability

Tools & Technologies

AcumenHealthcare Data Systems

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcarePayer OrganizationsProvider OrganizationsMedicareMedicaid

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships between Wellth and healthcare customers, typically large payer and provider organizations
Ensure successful implementation, adoption, and performance of Wellth solutions
Navigate complex healthcare organizations and coordinate with Sales to identify new opportunities and account expansions
Act as a strategic partner to clients and proactively identify areas of opportunity
Create and deliver customer-focused data analyses demonstrating program performance and value
Represent the voice of the customer and champion customer needs internally
Manage a portfolio of health plan and provider partners as the main point of contact throughout the customer lifecycle
Lead program implementations from receiving data through presenting program outcomes, ensuring milestones and on-time go-lives
Build and maintain long-term relationships with customer stakeholders and help customers maximize value from the Wellth solution
Coordinate regular remote and in-person meetings and presentations with cross-functional customer teams
Analyze, design, and present program outcomes to healthcare executives, quantifying program impact
Use data and customer priorities to support sales and renewal conversations
Collaborate with Product, Engineering, Sales, and Marketing to drive initiatives and deliver value to partners
Share best practices, streamline processes, and collaborate with customer success leaders
Support program delivery and platform feature enhancements with Product leaders
Work with Health Informatics Data Analysts and Data Engineers on data operations and outcomes analyses
Partner with Sales and Marketing to craft messages and outcomes stories supporting commercial growth

Requirements

What you’ll need

Bachelor's Degree
5+ years' experience in healthcare or a healthcare-focused market
Account management and/or client-facing experience with health insurers and/or risk-bearing providers
Strong communication, presentation, and interpersonal skills
Excellent project management skills, including leading implementations and/or other complex initiatives
Experience working with senior healthcare executives
Familiarity and willingness to work with healthcare data, such as Rx claims, eligibility files, and Acumen
Understanding of the quality landscape, including experience supporting HEDIS performance improvement
Ability to thrive in dynamic environments, adapt quickly to changing circumstances, and develop creative solutions to complex client challenges
Excellent attention to detail, multitasking, and organizational skills
Self-starter with strong analytical skills and a data-driven focus
Availability for up to 30% travel
Experience or familiarity with the digital health landscape and/or an early-stage company
Experience with Medicare and/or Medicaid programs
Sales experience, including net new sales or expansions/renewals
Experience with healthcare data and analyses
SQL experience
Legally authorized to work in the United States
Must answer whether employment visa sponsorship is currently or prospectively required

Benefits

Comp & perks

Flexible working arrangements, supporting strong remote-first practices and tools, with the option to work in the gathering space in Marina Del Rey, CA
Robust paid time off
Generous parental leave program
Competitive salary and bonus structure
Health insurance
Dental insurance
Vision insurance
FSA/HSA plans
Opportunity to positively impact people who need it most
Support of a highly dedicated team focused on building the future of healthcare