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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own and execute the full onboarding workflow for an assigned portfolio of physician partners
- Manage data collection, agreements, attestations, system setup, access provisioning, and partner education
- Lead activation readiness, monitor milestones, resolve blockers, and ensure compliant handoffs to Service Activation
- Lead executive-level onboarding engagements, kick-off meetings, partner assessments, SME sessions, training webinars, and orientation events
- Deliver education on Annual Wellness Visits, HCC coding, and ACO foundational program requirements
- Own partner relationships throughout onboarding and drive partner performance, satisfaction, and engagement
- Execute onboarding and offboarding workflows in the AI Platform while maintaining data accuracy and compliance
- Identify process-improvement opportunities and recommend automation and technology-roadmap enhancements
- Develop and maintain onboarding tools, templates, project plans, training materials, and handoff documentation
- Support partner offboarding, including exit timelines, data retrieval, system deprovisioning, and compliance closure
- Coordinate with Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product
- Provide portfolio updates, partner pipeline summaries, and activation-readiness reporting to senior stakeholders
- Analyze partner data and onboarding outcomes to identify trends, risks, and improvement opportunities
- Continuously improve onboarding best practices, SOPs, and partner-facing education materials
- Stay current on ACO updates, value-based care developments, operational changes, and Business Transformation priorities
Requirements
What you’ll need- Bachelor’s degree required
- MBA, MPH, or MHA strongly preferred
- 5+ years of relevant healthcare industry experience in operations, partner/client onboarding, or program management
- Healthcare consulting or operations management background preferred
- Direct experience with ACO programs, value-based care operations, or physician practice onboarding strongly preferred
- Experience working cross-functionally across Growth, Partner Success, Service Activation, Analytics, Compliance, and Technology/Product
- Strong working knowledge of MSSP requirements, CMS compliance standards, HCC coding, Annual Wellness Visits, and ACO program fundamentals
- Experience building relationships with physician partners and practice administrators
- Strong verbal, written, and presentation skills
- Comfortable working with partner data and lifecycle metrics
- Proficiency in Salesforce, AI-enabled onboarding platforms, Monday.com, Jira, Smartsheet, and Microsoft Office Suite
- PMP or equivalent project/program management credential is a plus; no specific certifications required
Benefits
Comp & perks- Remote work arrangement