After Hours Team Leader

Wellways Australia

. Provide operational support to the After Hours and Intake team .

Posted 9/29/2026part-timeGeelong • AustraliaSenior💰 A$42 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational support capabilities in After Hours and Intake program management, with a focus on staff supervision, performance development, and effective communication. Proficient in data collection and reporting to enhance service delivery and ensure compliance with NDIS standards.

Highest-signal resume keywords

Operational SupportStaff SupervisionPerformance DevelopmentData Collection and ReportingNDIS Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational SupportData CollectionPerformance ManagementStaff RecruitmentSystem Management

Soft Skills

Excellent CommunicationInterpersonal Skills

Tools & Technologies

Reporting SystemsInformation Systems

Certifications & Qualifications

NDIS Worker Orientation Module CertificateSatisfactory National Police Records CheckNDIS Worker Screening CheckWorking with Children's Check

Industry Keywords

After Hours SupportIntake TeamService DeliveryWellways OrganisationTertiary Qualifications

About the role

Key responsibilities & impact

Provide operational support to the After Hours and Intake team
Continuously improve the 24/7 support provided to the wider Wellways organisation
Perform duties as an After-Hours agent on a dedicated roster
Support After Hours program operations, including rostering and daily management
Supervise staff, provide performance development and training, and manage performance
Recruit and onboard staff, ensuring they are properly oriented, supported, and developed
Collect and report data for monitoring and evaluation
Improve system response to participants, ensuring services are accountable, available, and accessible
Maintain reporting and information systems
Build effective internal relationships to ensure consistent service delivery across the organisation

Requirements

What you’ll need

Relevant Tertiary Qualifications, or equivalent experience
Excellent communication and interpersonal skills
Right to work within Australia
Current valid Driver’s Licence and ability to undertake some travel
NDIS Worker Orientation Module Certificate
Satisfactory National Police Records Check
NDIS Worker Screening Check
Working with Children's Check

Benefits

Comp & perks

Salary packaging benefits, including allocation of up to $15,899 of salary for specific expenses before tax
Meal and entertainment allowance of up to $2,650 per annum through salary packaging
Employee Assistance Program for employees and their families
Purpose-driven culture
Equitable and inclusive work environment
Inclusive, supportive, and purpose-driven community