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Service Lead – Housing
Wellways Australia. Lead Doorway, Assertive Outreach, and Mental Health and Homelessness services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading housing and homelessness services with a focus on participant-centred, recovery-oriented, and trauma-informed practices. Proven ability to build partnerships and deliver training while balancing operational priorities with quality improvement.
Highest-signal resume keywords
Leadership In Community ServicesExperience In Housing And HomelessnessTertiary Qualification In Health Or Human ServicesCommitment To Recovery-Oriented PracticeNDIS Workers Orientation Module Completion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Housing First TrainingTeam LeadershipService DeliveryQuality ImprovementOperational Management
Soft Skills
Relationship BuildingCollaborationCommunicationSupport Workforce CapabilityPerson-Centred Approach
Certifications & Qualifications
Current Driver LicenceNational Police CheckWorking With Children CheckNDIS Worker Screening Check
Industry Keywords
Mental Health ServicesHomelessness ServicesCommunity OrganisationsHealth ServicesTrauma-Informed Practice
About the role
Key responsibilities & impact- Lead Doorway, Assertive Outreach, and Mental Health and Homelessness services
- Lead housing and homelessness services across metropolitan and regional Victoria
- Support Team Leaders and frontline teams to deliver high-quality, person-centred services
- Help people secure and maintain stable housing, strengthen connections, and work toward greater independence and wellbeing
- Build trusted relationships with health services, community organisations, housing providers, and funders
- Strengthen local partnerships and create clearer pathways for participants
- Provide practice leadership and deliver Housing First training
- Build capability and strengthen consistency of housing practice across Wellways
- Balance operational priorities with quality and continuous improvement
Requirements
What you’ll need- Tertiary qualification in health, human services, social sciences or a related discipline, or an equivalent combination of qualifications and experience
- Evidence of right to work in Australia
- Current driver licence and willingness to travel regularly between allocated service locations as required
- Demonstrated experience leading community, health or human services
- Experience leading teams and supporting workforce capability
- Demonstrated commitment to participant-centred, recovery-oriented and trauma-informed practice
- Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
- NDIS Workers Orientation module completion certificate
- Understanding of recovery-oriented, trauma-informed and person-centred practice
- Experience in housing, homelessness, mental health, Housing First or leading teams across different locations highly regarded
- Experienced leadership background in health, community or human services
Benefits
Comp & perks- Salary packaging up to $15,899
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- 17.5% leave loading every time you take annual leave
- Paid parental leave after 12 months of ongoing employment
- Paid cultural leave where applicable
- Employee Assistance Program access for you and your family
- Purpose-driven culture where people can thrive
- Equitable, diverse, and socially inclusive work environment