Content Operations Specialist

. Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines
Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when explicitly covered by guidelines
Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards
Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence
Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements
Follow information security, confidentiality, and secure work environment requirements where applicable
Maintain high attention to detail while completing repetitive or high-volume tasks
Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency

What you’ll need

Native-level or fully bilingual fluency (spoken and written) in the required language(s) and strong cultural awareness of the relevant market(s)
Strong attention to detail and ability to follow step-by-step procedures and quality standards
Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path)
Strong time management and ability to consistently meet productivity and quality expectations
Comfort working with multiple tools and web platforms; ability to learn new systems quickly
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers
Comfortable working in a role that may involve exposure to content some may find sensitive or offensive
Experience: 1–2 years in content operations, content review, digital QA, or similar is preferred but not required (role-dependent)