Partner Engagement Specialist

Welocalize

. Make data-driven supplier selection decisions based on quality, OTD, market/language strategy, capacity, content specialty, and client requirements.

Posted 10/20/2026full-timeRemote • Romania, GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supplier selection, onboarding, and performance management within the language services industry, ensuring quality and compliance with standards such as ISO 27001 and SOC 2. Proficient in data-driven decision-making, capacity planning, and risk mitigation while maintaining effective communication and collaboration.

Highest-signal resume keywords

Supplier SelectionPerformance ManagementQuality Improvement PlansData-Driven Decision MakingLanguage Services Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier OnboardingCapacity PlanningQuality MeasurementRoot-Cause AnalysisGDPR ComplianceISO 27001 StandardsSOC 2 ComplianceAutomation IdentificationSLA TrackingDevice Management

Soft Skills

Problem-Solving MindsetExcellent Communication SkillsCollaboration SkillsAbility to Manage Multiple PrioritiesListening Skills

Industry Keywords

Translation IndustryLocalization IndustryMarket StrategyClient RequirementsEmerging TrendsTime-to-ProvisionDeprovisioning TimelinessMTTRRunbooksSOPs

About the role

Key responsibilities & impact

Make data-driven supplier selection decisions based on quality, OTD, market/language strategy, capacity, content specialty, and client requirements.
Lead supplier communication and onboarding for new client programs.
Maintain supplier skilling for clients and Pantheon programs.
Monitor supplier utilization and recommend adjustments to Program Squads.
Support Talent Procurement with recruitment campaigns to identify and onboard suppliers.
Measure supplier quality in alignment with Welocalize LQA strategy.
Flag suppliers below defined performance thresholds.
Initiate Quality Improvement Plans, root-cause analyses, and corrective/preventive actions as needed.
Understand customer capacity requirements and ensure they are consistently met.
Manage performance, capacity planning, resource utilization, OTD, and quality across languages and internal/external resources.
Handle device assignment, shipment, return, reconciliation, security key issuance and revocation, and asset-register accuracy.
Triage access and device incidents, maintain runbooks and SOPs, and enforce GDPR/CCPA privacy controls.
Produce audit-ready evidence for ISO 27001 and SOC 2 and conduct background and location-eligibility checks.
Track SLAs including time-to-provision, deprovisioning timeliness, and MTTR.
Identify automation opportunities to reduce cycle time and errors.

Requirements

What you’ll need

Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
Knowledge of the language services industry and its technology, processes, competitive landscape, and emerging trends.
Ability to understand and utilize data to make decisions of moderate complexity.
Ability to manage multiple priorities in a fast-paced, time-sensitive, deadline-driven environment.
Problem-solving mindset with ability to proactively assess and mitigate risk.
Ability to work within a team or independently as needed.
Ability to prioritize ongoing projects based on business needs and urgencies.
Excellent written and verbal communication skills; fluent in English.
Minimum of a BA/BS degree or equivalent experience.
Strong listening and collaboration skills.
Understanding of Objective & Key Results (OKRs) and results orientation.
Ability to proactively develop clear solutions to moderately complex problems.