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Principal, Crowd Operations and Research Partnerships
Welocalize. Lead the onsite SPL team directly as its senior expert and point of accountability .
About the role
Key responsibilities & impact- Lead the onsite SPL team directly as its senior expert and point of accountability
- Act as primary internal stakeholder to the Program Director organization
- Maintain organizational separation so quality oversight is independent from delivery accountability
- Build direct, ongoing relationships with Research stakeholders as a trusted planning partner
- Help researchers scope and plan projects, translating research goals into crowd data collection or annotation requirements
- Stand up new crowd projects from research conversations through launch
- Partner with Program Directors to identify, assess, and develop SPL candidates without managing their teams
- Own capacity and utilization planning, including workload distribution, portfolio coverage, and staffing needs
- Serve as a visible, client-facing expert and engage senior client stakeholders
- Build and maintain escalation protocols and role boundaries between SPLs and program-level delivery leads
- Represent the SPL function in account planning and governance discussions
Requirements
What you’ll need- Bachelor's degree or equivalent experience in business, operations, data/engineering, or a related field
- 10+ years of experience in operations or quality leadership within a crowd/gig-based or BPO delivery environment
- Demonstrated depth as a subject-matter expert rather than pure people-management experience
- Demonstrated experience operating (or building) a function structurally independent from the team it evaluates or oversees
- Experience partnering directly with technical or research stakeholders on project planning
- Comfortable partnering cross-functionally with peer directors on talent identification without direct management authority
- Strong capacity planning and workforce analytics skills
- Direct, client-facing communication style; comfortable building trust with senior client stakeholders, including researchers
- Track record of standing up new projects from early-stage planning conversations
- Track record of building clear role definitions and escalation protocols in ambiguous or overlapping organizational structures
- Comfortable working with global, distributed teams
- Advanced English
- Comfortable in a senior individual-contributor capacity; leads a small team but is not building or scaling a broader management organization